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Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail
16 references·3 citing·41 second hop
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 2012Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology115,720 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2020Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis10,289 cited
  • 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
  • 1904The Proof and Measurement of Association between Two Things8,010 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1938A NEW MEASURE OF RANK CORRELATION7,315 cited
  • 1968Attitudinal effects of mere exposure.6,730 cited
  • 1985A technology acceptance model for empirically testing new end-user information systems : theory and results6,184 cited
  • 2008Qualitative Content Analysis6,108 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1970

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Content Analysis for the Social Sciences and Humanities.
4,564 cited
  • 2013A First Course in Factor Analysis4,527 cited
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    • 2024What we already know about corporate digital responsibility in IS research: A review and conceptualization of potential CDR activities44 cited
    • 2024Understanding the relationship between in-store and online shopping channel choice behaviour of customers: a systematic literature review13 cited
    • 2025Key Factors in the Continuance of Self-Service Technology and Its Mobile App Adoption—A Case Study of Convenience Stores in Taiwan5 cited