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The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation
16 references·0 citing·43 second hopsampled
The mediating role of job satisfaction and affective commitment in the relationship between internal marketing practices and customer orientation (2020)The mediating role of job satisfaction an…Yes, Personality Matters: Moving on to More Important Matters (2005)Yes, Personality Matters: Mov…Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Market Orientation: A Meta-An…Building brand commitment: A behavioural approach to internal brand management (2005)Building brand commitment: A …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…How critical is internal customer orientation to market orientation? (2001)How critical is internal cust…Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Corridors of Influence in the…Advances in the internal marketing concept: definition, synthesis and extension (2000)Advances in the internal mark…The Generic Job Satisfaction Scale (1997)The Generic Job Satisfaction …The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The scope of internal marketing: Defining the boundary between marketing and human resource management (1993)The scope of internal marketi…MARKOR: A Measure of Market Orientation (1993)MARKOR: A Measure of Market O…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…A three-component conceptualization of organizational commitment (1991)A three-component conceptuali…Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. (1990)Understanding prosocial behav…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)The effects of leader and follower emotional intelligence on performance and attitude (2002)Ambidexterity and Performance in Small-to Medium-Sized Firms: The Pivotal Role of Top Management Team Behavioral Integration (2006)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)The C-OAR-SE procedure for scale development in marketing (2002)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Market orientation, marketing capabilities, and firm performance (2009)The Essential Guide to Effect Sizes (2010)Does it Pay to Be Good...And Does it Matter? A Meta-Analysis of the Relationship between Corporate Social and Financial Performance (2011)A theory of human motivation. (1943)Motivation through the design of work: test of a theory (1976)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS (1993)Commitment in the workplace: toward a general model (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Knowledge Development: Antecedents and Impact on New Product Performance (2004)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Measuring Service Quality: A Reexamination and Extension (1992)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)The Comparative Advantage Theory of Competition (1995)Handbook of Industrial and Organizational Psychology. (1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)
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References

  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1993MARKOR: A Measure of Market Orientation2,353 cited
  • 2005Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance2,179 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 1990Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context.918 cited
  • 2000Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees791 cited
  • 2005Building brand commitment: A behavioural approach to internal brand management647 cited
  • 2000Advances in the internal marketing concept: definition, synthesis and extension646 cited
  • 2005Yes, Personality Matters: Moving on to More Important Matters621 cited
  • 1997The Generic Job Satisfaction Scale441 cited

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  • 2001How critical is internal customer orientation to market orientation?427 cited
  • 1993The scope of internal marketing: Defining the boundary between marketing and human resource management379 cited
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