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From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions
16 references·16 citing·41 second hopsampled
From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions (2020)From Customer-, to Actor-, to Stakeholder…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementConsumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Strategic management a stakeholder approach (2010)Strategic management a stakeh…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Measurement of Work Engagement With a Short Questionnaire (2006)The Measurement of Work Engag…The grateful disposition: A conceptual and empirical topography. (2002)The grateful disposition: A c…Strategic networks (2000)Strategic networksThe Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…INSTRUMENTAL STAKEHOLDER THEORY: A SYNTHESIS OF ETHICS AND ECONOMICS (1995)INSTRUMENTAL STAKEHOLDER THEO…The Constitution of Society. Outline of the Theory of Structuration (1984)The Constitution of Society. …Negative affectivity: The disposition to experience aversive emotional states. (1984)Negative affectivity: The dis…The Strength of Weak Ties (1973)The Strength of Weak TiesStakeholder and customer engagement in circular economy ecosystems: A systematic literature review and research agenda (2024)Stakeholder and customer enga…Crafting conceptual proposition‐based contributions: The 7C framework (2024)Crafting conceptual propositi…Tipping, Disrupted: The Multi-Stakeholder Digital Tipped Service Journey (2023)Tipping, Disrupted: The Multi…Sustaining complementor engagement in digital platform ecosystems: Antecedents, behaviours and engagement trajectories (2023)Sustaining complementor engag…Strategic storytelling in the age of sustainability (2023)Strategic storytelling in the…Pushing Forward the Transition to a Circular Economy by Adopting an Actor Engagement Lens (2023)Pushing Forward the Transitio…Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda (2023)Consumer engagement, stress, …Stakeholder engagement and business model innovation value (2022)Stakeholder engagement and bu…Relating the dark side of new‐age technologies and customer technostress (2022)Relating the dark side of new…Moving the stakeholder journey forward (2022)Moving the stakeholder journe…Engagement and value cocreation within a multi-stakeholder service ecosystem (2022)Engagement and value cocreati…Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal (2021)Sustainability in the beer an…Social influence and stakeholder engagement behavior conformity, compliance, and reactance (2021)Social influence and stakehol…Fifteen years of customer engagement research: a bibliometric and network analysis (2021)Fifteen years of customer eng…Conceptualising employee involvement in service innovation: an integrative review (2021)Conceptualising employee invo…A service design perspective on the stakeholder engagement journey during B2B innovation: Challenges and future research agenda (2021)A service design perspective …The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)The Psychology of Interpersonal Relations. (1958)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)The Interpersonal Theory of Psychiatry (2013)Diffusion of Innovations 1 (2019)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)An inventory for assessing different kinds of hostility. (1957)An Inventory for Measuring Depression (1961)Manual for the State-Trait Anxiety Inventory (1970)An Introduction to the Five‐Factor Model and Its Applications (1992)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)Subjective well-being: Three decades of progress. (1999)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of personal resources in the job demands-resources model. (2007)The Meaning of Employee Engagement (2008)Towards a model of work engagement (2008)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)Designing conceptual articles: four approaches (2020)International Norm Dynamics and Political Change (1998)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Cognitive Theory: An Agentic Perspective (2001)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1973The Strength of Weak Ties40,446 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 1984The Constitution of Society. Outline of the Theory of Structuration21,160 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2006The Measurement of Work Engagement With a Short Questionnaire7,388 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications5,843 cited
  • 1984Negative affectivity: The disposition to experience aversive emotional states.4,637 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2002The grateful disposition: A conceptual and empirical topography.3,662 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 1995INSTRUMENTAL STAKEHOLDER THEORY: A SYNTHESIS OF ETHICS AND ECONOMICS

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3,104 cited
  • 2000Strategic networks2,820 cited
  • Cited by

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    • 2023Pushing Forward the Transition to a Circular Economy by Adopting an Actor Engagement Lens74 cited
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    • 2023Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda70 cited
    • 2021Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal57 cited
    • 2024Stakeholder and customer engagement in circular economy ecosystems: A systematic literature review and research agenda57 cited
    • 2023Strategic storytelling in the age of sustainability54 cited
    • 2023Sustaining complementor engagement in digital platform ecosystems: Antecedents, behaviours and engagement trajectories48 cited
    • 2023Tipping, Disrupted: The Multi-Stakeholder Digital Tipped Service Journey43 cited
    • 2024Crafting conceptual proposition‐based contributions: The 7C framework39 cited
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