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The role of the brand in perceived service performance: Moderating effects and configurational approach in professional football
16 references·2 citing·36 second hop
The role of the brand in perceived service performance: Moderating effects and configurational approach in professional football (2020)The role of the brand in perceived servic…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Building Better Causal Theori…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Redesigning Social Inquiry: F…Development and Validation of a Brand Trust Scale (2003)Development and Validation of…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)Destination Image, Self-Congr…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissona…Brand perception and its relationships to satisfaction with a virtual sporting event (2024)Brand perception and its rela…Creation of a brand model through SEM to predict users’ loyalty and recommendations regarding a public sports service (2021)Creation of a brand model thr…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Review of Psychometric theory (2nd ed.). (1979)The Social Psychology of Organizations. (1979)Exploration and Exploitation in Organizational Learning (1991)Set-Theoretic Methods for the Social Sciences: A Guide to Qualitative Comparative Analysis (2012)Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research (2018)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The case for motivated reasoning. (1990)Managing Legitimacy: Strategic and Institutional Approaches (1995)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Inequity In Social Exchange (1965)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research5,918 cited
  • 2008Redesigning Social Inquiry: Fuzzy Sets and Beyond3,388 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,941 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited

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  • 2000Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model1,060 cited
  • 2003Development and Validation of a Brand Trust Scale874 cited
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    • 2021Creation of a brand model through SEM to predict users’ loyalty and recommendations regarding a public sports service20 cited
    • 2024Brand perception and its relationships to satisfaction with a virtual sporting event8 cited