SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia
16 references·0 citing·35 second hop
Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia (2020)Impact of service quality on satisfaction…The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model (2010)The Relationships of Destinat…The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea (2010)The impact of tour quality an…Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)Modelling perceived quality, …Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Relationships and impacts of …Confirmatory factor analysis for applied research (2007)Confirmatory factor analysis …How destination image and evaluative factors affect behavioral intentions? (2006)How destination image and eva…Destination image and destination personality: An application of branding theories to tourism places (2006)Destination image and destina…The role of perceived product quality and overall satisfaction on purchase intentions (2005)The role of perceived product…The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions (2004)The Roles of Quality, Value, …Agricultural Productivity Growth and Poverty Alleviation (2001)Agricultural Productivity Gro…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer value: The next source for competitive advantage (1997)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Antecedents of Tourists’ Loyalty to Mauritius (2011)Destination image and tourist loyalty: A meta-analysis (2013)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A circumplex model of affect. (1980)A model of customer-based brand equity and its application to multiple destinations (2008)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Destination Marketing Organizations and destination marketing: A narrative analysis of the literature (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Sample Size Requirements for Structural Equation Models (2013)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Understanding Customer Experience Throughout the Customer Journey (2016)
this work references cited by second hop

References

  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2007Confirmatory factor analysis for applied research15,614 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2006How destination image and evaluative factors affect behavioral intentions?2,587 cited
  • 2004The Roles of Quality, Value, and Satisfaction in Predicting Cruise Passengers’ Behavioral Intentions864 cited
  • 2006Destination image and destination personality: An application of branding theories to tourism places831 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study772 cited
  • 2009Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level695 cited
  • 2005The role of perceived product quality and overall satisfaction on purchase intentions501 cited
  • 2010The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

482 cited
  • 2001Agricultural Productivity Growth and Poverty Alleviation445 cited
  • 2010The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea414 cited
  • Cited by

    No citing works inside the corpus for this window.