References

• 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
• 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 1980The Cost of Thinking945 cited
• 2002Cross-category effects of induced arousal and pleasure on the internet shopping experience689 cited
• 2003Situational price sensitivity: the role of consumption occasion, social context and income468 cited
• 2005Customer intention to return online: price perception, attribute‐level performance, and satisfaction unfolding over time458 cited
• 1999Going shopping: key determinants of shopping behaviors and motivations395 cited
• 1993Introspection in Consumer Research: Implementation and Implications380 cited
• 2003Consumer and Market Drivers of the Trial Probability of New Consumer Packaged Goods346 cited
• 2004Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*298 cited
• 2002The role of cognitions and emotions in the music‐approach‐avoidance behavior relationship238 cited
• 2005Perception of store attributes and overall attitude towards grocery retailers: The role of shopping motives210 cited
• 2005