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Retail store environment, store attachment and customer citizenship behaviour

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References

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2008Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type652 cited
2014The role of the rural tourism experience economy in place attachment and behavioral intentions

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607 cited

2011An expanded servicescape perspective599 cited

2008Service worker role in encouraging customer organizational citizenship behaviors510 cited

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2023Care management to improve retail customers' and employees’ satisfaction26 cited
2023Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender21 cited
2023Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment21 cited
2023Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength21 cited
2023Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness14 cited
2024Understanding store-loyal customers’ mobile channel migration: a trust-transfer perspective14 cited
2023Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness10 cited