Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya

10 references·5 citing·50 second hop

FromToDepth

this work references cited by second hop

References

1996Information systems effectiveness: A user satisfaction approach137 cited
2010From digital libraries to digital preservation research: the importance of users and context72 cited
2009EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE67 cited
2011User satisfaction with academic libraries services: Academic staff and students perspectives60 cited
2007Self-Efficacy and Use of Electronic Information as Predictors of Academic Performance48 cited
2011User satisfaction with academic libraries services: Academic staff and students perspectives46 cited
2012User perception on library services and information resources in Kenyan Public Libraries33 cited
2015Perception of library service quality, satisfaction and frequency of use of library resources19 cited
2019Use and User’s Satisfaction on Library Resources and Services in Tezpur University (India): A Study18 cited
2009Benchmarking user satisfaction in academic libraries - a case study15 cited

Cited by

2021The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation29 cited
2023Academic library resources and research support services to English teachers in higher education institutions11 cited
2025Role of information literacy for the user satisfaction of a university library3 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2022

The Indicators of Library Service Quality and Satisfaction among Students of Nigerian Higher Education Institutions. A Principal Component Analysis Approach.

3 cited

2021Structural Equation Model on Factors Affecting Students Satisfaction towards University Library: A Case Study1 cited