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Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services

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439 cited

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2021Impact of the COVID-19 pandemic on travelers’ preference for crowded versus non-crowded options123 cited
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2022The impact of social and organisational capital on service innovation capability during COVID-19: the mediating role of strategic environmental scanning34 cited
2021How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?21 cited