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Return Policy of E-retailers: An Extensive Review
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Return Policy of E-retailers: An Extensive Review (2021)Return Policy of E-retailers: An Extensiv…Logistics and supply chain management : creating value-adding networks (2005)Logistics and supply chain ma…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Service loyalty (2002)Service loyaltyCustomer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…An online prepurchase intentions model (2001)An online prepurchase intenti…On risk, convenience, and Internet shopping behavior (2000)On risk, convenience, and Int…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Going Backwards: Reverse Logistics Trends and Practices (1999)Going Backwards: Reverse Logi…REVERSE LOGISTICS: A REVIEW OF THE LITERATURE AND FRAMEWORK FOR FUTURE INVESTIGATION (1998)REVERSE LOGISTICS: A REVIEW O…Time-inconsistent Preferences and Consumer Self-Control (1991)Time-inconsistent Preferences…A General Theory of Crime (1990)A General Theory of CrimePerceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Inequity In Social Exchange (1965)Inequity In Social ExchangeBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,727 cited
  • 1965Inequity In Social Exchange10,965 cited
  • 1990A General Theory of Crime10,120 cited
  • 1988The Social Psychology of Procedural Justice6,630 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,846 cited
  • 1999Going Backwards: Reverse Logistics Trends and Practices1,663 cited
  • 2002Service loyalty1,617 cited
  • 1991Time-inconsistent Preferences and Consumer Self-Control1,370 cited
  • 2000On risk, convenience, and Internet shopping behavior1,091 cited
  • 1998REVERSE LOGISTICS: A REVIEW OF THE LITERATURE AND FRAMEWORK FOR FUTURE INVESTIGATION960 cited
  • 2005Logistics and supply chain management : creating value-adding networks910 cited
  • 2001An online prepurchase intentions model797 cited

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  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
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