SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
16 references·1 citing·48 second hop
The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots (2021)The human side of human-chatbot interacti…Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions (2018)Living up to the chatbot hype…Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017)Delivering Cognitive Behavior…Systematic Reviews and Meta-Analysis (2008)Systematic Reviews and Meta-A…Computing Machinery and Intelligence (1950) (2004)Computing Machinery and Intel…Computer-Mediated Communication Effects on Disclosure, Impressions, and Interpersonal Evaluations: Getting to Know One Another a Bit at a Time (2002)Computer-Mediated Communicati…Self‐disclosure in computer‐mediated communication: The role of self‐awareness and visual anonymity (2001)Self‐disclosure in computer‐m…Computer-Mediated Communication (1996)Computer-Mediated Communicati…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Cognitive Structure of Emotions (1988)The Cognitive Structure of Em…Social penetration: The development of interpersonal relationships (1973)Social penetration: The devel…A measure of emotional empathy1 (1972)A measure of emotional empath…Bukimi no tani [the uncanny valley] (1970)Bukimi no tani [the uncanny v…The Discovery of Grounded Theory: Strategies for Qualitative Research (1969)The Discovery of Grounded The…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)I.—COMPUTING MACHINERY AND IN…Attitudes and Cognitive Organization (1946)Attitudes and Cognitive Organ…Understanding students’ adoption of the ChatGPT chatbot in higher education: the role of anthropomorphism, trust, design novelty and institutional policy (2024)Understanding students’ adopt…A History of Western Philosophy. (1946)The Mind of Mechanical Man (1949)Human-Machine Reconfigurations: Plans and Situated Actions (2006)GPT-3: Its Nature, Scope, Limits, and Consequences (2020)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Social perception and phenomenal causality. (1944)Self-Perception Theory (1972)The Elaboration Likelihood Model of Persuasion (1986)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The necessary and sufficient conditions of therapeutic personality change. (1957)A new scale of social desirability independent of psychopathology. (1960)An approach to environmental psychology (1974)A multidimensional approach to individual differences in empathy (1980)Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Emotional Intelligence (1990)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A History of Western Philosophy. (1947)Minds, brains, and programs (1980)Psychologism and Behaviorism (1981)Semantics derived automatically from language corpora contain human-like biases (2017)On the Opportunities and Risks of Foundation Models (2021)Theory Building From Cases: Opportunities And Challenges (2007)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Sample Size in Qualitative Interview Studies (2015)The Discovery of Grounded Theory (2017)The Presentation of Self in Everyday Life. (1956)Research in Organizational Behavior. (1986)Language and the Internet (2001)Researching Internet-Based Populations: Advantages and Disadvantages of Online Survey Research, Online Questionnaire Authoring Software Packages, and Web Survey Services (2006)Online Social Networking and Addiction—A Review of the Psychological Literature (2011)The Presentation of Self in Everyday Life (2023)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The PHQ-9 (2001)Using thematic analysis in psychology (2006)An Empathy-Driven, Conversational Artificial Intelligence Agent (Wysa) for Digital Mental Well-Being: Real-World Data Evaluation Mixed-Methods Study (2018)Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape (2019)Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT (2023)Developing Buyer-Seller Relationships (1987)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Handbook of Positive Psychology (2001)Core affect and the psychological construction of emotion. (2003)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)
this work references cited by second hop

References

  • 1968The Discovery of Grounded Theory; Strategies for Qualitative Research39,440 cited
  • 1995An Integrative Model Of Organizational Trust22,324 cited
  • 1950I.—COMPUTING MACHINERY AND INTELLIGENCE10,644 cited
  • 1988The Cognitive Structure of Emotions6,207 cited
  • 2004Computing Machinery and Intelligence (1950)6,159 cited
  • 1996Computer-Mediated Communication4,874 cited
  • 1946Attitudes and Cognitive Organization3,672 cited
  • 2017Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial2,904 cited
  • 1973Social penetration: The development of interpersonal relationships2,836 cited
  • 1972A measure of emotional empathy12,376 cited
  • 1970Bukimi no tani [the uncanny valley]1,485 cited
  • 1969The Discovery of Grounded Theory: Strategies for Qualitative Research1,464 cited
  • 2001Self‐disclosure in computer‐mediated communication: The role of self‐awareness and visual anonymity1,459 cited
  • 2008Systematic Reviews and Meta-Analysis1,293 cited
  • 2002Computer-Mediated Communication Effects on Disclosure, Impressions, and Interpersonal Evaluations: Getting to Know One Another a Bit at a Time

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,243 cited
  • 2018Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions1,205 cited
  • Cited by

    • 2024Understanding students’ adoption of the ChatGPT chatbot in higher education: the role of anthropomorphism, trust, design novelty and institutional policy249 cited