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Regression approaches for Kano classification: an empirical analysis of the classification of quality attributes according to Kano
16 references·0 citing·44 second hop
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robust design approach to enhance customer satisfaction with product design (2008)Integrating the Kano model in…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…The factor structure of customer satisfaction (2002)The factor structure of custo…The asymmetrical and non-linear effects of store quality attributes on customer satisfaction (2002)The asymmetrical and non-line…Integrating SERVQUAL and Kano’s model into QFD for service excellence development (2001)Integrating SERVQUAL and Kano…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…Sharpening logistics customer service strategy planning by applying Kano's quality element classification (1998)Sharpening logistics customer…Applying the Kano Methodology 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this work references cited by second hop

References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2018The drivers of success in new-product development567 cited
  • 2002The factor structure of customer satisfaction418 cited
  • 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
  • 2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
  • 2008Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design306 cited
  • 2008INTEGRATING THE KANO MODEL INTO A ROBUST DESIGN APPROACH TO ENHANCE CUSTOMER SATISFACTION WITH PRODUCT DESIGN202 cited
  • 2002The asymmetrical and non-linear effects of store quality attributes on customer satisfaction172 cited
  • 2008Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system160 cited
  • 2015Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts141 cited
  • 2017Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis

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136 cited
  • 1997Applying the Kano Methodology to Meet Customer Requirements: NASA's Microgravity Science Program130 cited
  • 1998Sharpening logistics customer service strategy planning by applying Kano's quality element classification120 cited
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