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Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment
16 references·1 citing·48 second hopsampled
Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment (2021)Stimulating Customer Citizenship Behavior…Promoting environmental performance through green human resource management practices in higher education institutions: A moderated mediation model (2019)Promoting environmental perfo…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Customer Empowerment in New Product Development* (2010)Customer Empowerment in New P…Service worker role in encouraging customer organizational citizenship behaviors (2008)Service worker role in encour…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance (2007)When Customers Receive Suppor…The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants (2007)The Effect of Environmental P…Co-production and customer loyalty in financial services (2007)Co-production and customer lo…The internet, consumer empowerment and marketing strategies (2006)The internet, consumer empowe…Understanding Organization-Customer Links in Service Settings (2005)Understanding Organization-Cu…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005)Customers as Good Soldiers: E…Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing. (2005)Antecedents and Consequences …A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…An Affect Theory of Social Exchange (2001)An Affect Theory of Social Ex…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…Fostering customer citizenship behavior of upscale hotels: the role of hotel atmosphere, customer experience, perceived value and staff-customer interaction (2025)Fostering customer citizenshi…Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Service logic revisited: who creates value? 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(1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self‐determination theory and work motivation (2005)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Entrepreneurial Orientation and Business Performance: An Assessment of past Research and Suggestions for the Future (2009)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)THE DISCOVERY OF GROUNDED THEORY: STRATEGIES FOR QUALITATIVE RESEARCH. By Barney G. Glaser and Anselm L. Strauss. Chicago: Aldine Publishing Company, 1967. 271 pp. $6.75 (1968)Self-Efficacy: The Exercise of Control (1999)The Job Demands‐Resources model: state of the art (2007)Towards a model of work engagement (2008)Job Engagement: Antecedents and Effects on Job Performance (2010)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. 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References

  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,665 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,302 cited
  • 2005A Strategic Framework for Customer Relationship Management2,282 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,743 cited
  • 2001An Affect Theory of Social Exchange1,316 cited
  • 2005Antecedents and Consequences of Customer-Company Identification: Expanding the Role of Relationship Marketing.1,043 cited
  • 2007Co-production and customer loyalty in financial services921 cited
  • 2005Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries841 cited
  • 2005Understanding Organization-Customer Links in Service Settings806 cited
  • 2008Interaction Orientation and Firm Performance701 cited
  • 2007The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants651 cited
  • 2010Customer Empowerment in New Product Development*578 cited
  • 2008Service worker role in encouraging customer organizational citizenship behaviors538 cited
  • 2019Promoting environmental performance through green human resource management practices in higher education institutions: A moderated mediation model

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458 cited
  • 2007When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance429 cited
  • 2006The internet, consumer empowerment and marketing strategies414 cited
  • Cited by

    • 2025Fostering customer citizenship behavior of upscale hotels: the role of hotel atmosphere, customer experience, perceived value and staff-customer interaction14 cited