SZodixStudyAcademic Library
DashboardShelvesOpen accessMy libraryInboxNotesWriteLearnAlerts
More
Ask your libraryNotificationsQuick citeReview
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with Asp Services1
16 references·16 citing·39 second hopsampled
Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with Asp Services1 (2003)Understanding the Service Component of Ap…A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)A Resource-Based Perspective …Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology (1992)Knowledge of the Firm, Combin…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)A Reliability Coefficient for…Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users (2020)Cognitive Dissonance in Techn…Signaling effect of website usability on repurchase intention (2018)Signaling effect of website u…Social media addiction: What is the role of content in YouTube? (2017)Social media addiction: What …Likes—The key to my happiness: The moderating effect of social influence on travel experience (2017)Likes—The key to my happiness…Disconfirmation Effect on Online Rating Behavior: A Structural Model (2017)Disconfirmation Effect on Onl…Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach (2017)Assessing consumers' satisfac…The role of physical distribution services as determinants of product returns in Internet retailing (2014)The role of physical distribu…Understanding the continuance intention of knowledge sharing in online communities of practice through the post‐knowledge‐sharing evaluation processes (2013)Understanding the continuance…Drivers and inhibitors of SaaS adoption in Korea (2013)Drivers and inhibitors of Saa…Credibility of Anonymous Online Product Reviews: A Language Expectancy Perspective (2013)Credibility of Anonymous Onli…Understanding Twitter Usage: What Drive People Continue to Tweet (2010)Understanding Twitter Usage: …The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain (2008)The Yield Shift Theory of Sat…Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory (2008)Facilitating relational gover…Risks factors associated with offshore IT outsourcing (2005)Risks factors associated with…The organizing vision of application service provision: a process-oriented analysis (2004)The organizing vision of appl…Nonlinear Pricing of Information Goods (2004)Nonlinear Pricing of Informat…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Dimensions of Brand Personality (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)Toward a knowledge‐based theory of the firm (1996)Dynamic capabilities: what are they? (2000)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity14,745 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology12,936 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1973A Reliability Coefficient for Maximum Likelihood Factor Analysis7,327 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2000A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation15,027 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • Cited by

    • 2004Nonlinear Pricing of Information Goods375 cited
    • 2013Credibility of Anonymous Online Product Reviews: A Language Expectancy Perspective289 cited
    • 2017Social media addiction: What is the role of content in YouTube?266 cited
    • 2017Disconfirmation Effect on Online Rating Behavior: A Structural Model193 cited
    • 2014The role of physical distribution services as determinants of product returns in Internet retailing181 cited
    • 2020Cognitive Dissonance in Technology Adoption: A Study of Smart Home Users174 cited
    • 2017Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach167 cited
    • 2013Understanding the continuance intention of knowledge sharing in online communities of practice through the post‐knowledge‐sharing evaluation processes158 cited
    • 2008Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment–trust theory157 cited
    • 2010Understanding Twitter Usage: What Drive People Continue to Tweet151 cited
    • 2013Drivers and inhibitors of SaaS adoption in Korea151 cited
    • 2008The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain148 cited
    • 2018Signaling effect of website usability on repurchase intention146 cited
    • 2005Risks factors associated with offshore IT outsourcing146 cited
    • 2004The organizing vision of application service provision: a process-oriented analysis144 cited
    • 2017Likes—The key to my happiness: The moderating effect of social influence on travel experience144 cited