References

• 2018How to Respond to the Fourth Industrial Revolution, or the Second Information Technology Revolution? Dynamic New Combinations between Technology, Market, and Society through Open Innovation587 cited
• 2018Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships257 cited
• 2018Engaging customers in value co-creation or co-destruction online247 cited
• 2018Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry209 cited
• 2018Enhancing loyalty: When improving consumer satisfaction and delight matters180 cited
• 2019Loyalty towards Islamic banking: service quality, emotional or religious driven?150 cited
• 2017The role of religious norms, trust, importance of attributes and information sources in the relationship between religiosity and selection of the Islamic bank148 cited
• 2017The impact of customer service quality on customer satisfaction in Islamic banking128 cited
• 2017The moderating effect of religiosity on ethical behavioural intentions126 cited
• 2020The journey from customer participation in service failure to co-creation in service recovery116 cited
• 2019Contrasting the drivers of customer loyalty; financing and depositor customer, single and dual customer, in Indonesian Islamic bank101 cited
• 2016Forecasting patronage factors of Islamic credit card as a new e-commerce banking service93 cited
• 2018Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty