SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
16 references·8 citing·29 second hop
Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction (2021)Enhancing consumers’ self-reported loyalt…International Journal of Business and Social Science (2018)International Journal of Busi…Case study research: design and methods (2011)Case study research: design a…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Research methods for business: A skill building approach (1993)Research methods for business…A First Course in Factor Analysis (1993)A First Course in Factor Anal…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The role of value co-creation in building trust and reputation in the digital banking era (2024)The role of value co-creation…Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research (2024)Bibliometric analysis of serv…The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study (2023)The effect of mobile-wallet s…Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants (2023)Customer lifetime value: the …Factors Influencing Bank Customers’ Orientations toward Islamic Banks: Indonesian Banking Perspective (2022)Factors Influencing Bank Cust…Customer lifetime value: investigating the factors affecting attitudinal and behavioural brand loyalty (2021)Customer lifetime value: inve…An empirical investigation of the factors affecting customer lifetime value (2021)An empirical investigation of…A multidimensional and hierarchical model of banking services and behavioral intentions of customers (2021)A multidimensional and hierar…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)Predicting green product consumption using theory of planned behavior and reasoned action (2015)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches35,275 cited
  • 2011Case study research: design and methods21,763 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993Research methods for business: A skill building approach16,985 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2018International Journal of Business and Social Science4,284 cited
  • 1993A First Course in Factor Analysis3,512 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • Cited by

    • 2021A multidimensional and hierarchical model of banking services and behavioral intentions of customers46 cited
    • 2021Customer lifetime value: investigating the factors affecting attitudinal and behavioural brand loyalty45 cited
    • 2021An empirical investigation of the factors affecting customer lifetime value42 cited
    • 2023The effect of mobile-wallet service dimensions on customer satisfaction and loyalty: An empirical study28 cited
    • 2022Factors Influencing Bank Customers’ Orientations toward Islamic Banks: Indonesian Banking Perspective25 cited
    • 2023Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants25 cited
    • 2024The role of value co-creation in building trust and reputation in the digital banking era24 cited
    • 2024Bibliometric analysis of service quality and customer satisfaction in Islamic banking: a roadmap for future research20 cited