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Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings
16 references·1 citing·55 second hop
Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings (2021)Hotel guests’ demanding level and importa…OECD Tourism Trends and Policies 2020 (2020)OECD Tourism Trends and Polic…Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention (2020)Is TripAdvisor still relevant…Electronic word of mouth and hotel performance: A meta-analysis (2018)Electronic word of mouth and …Satisfaction, value and intention to return in hotels (2016)Satisfaction, value and inten…The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector (2015)The becoming of user-generate…Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor (2015)Online Consumer Review Factor…The business value of online consumer reviews and management response to hotel performance (2014)The business value of online …Identifying emerging hotel preferences using Emerging Pattern Mining technique (2014)Identifying emerging hotel pr…Online Customer Reviews of Hotels (2013)Online Customer Reviews of Ho…Customer Satisfaction Evaluation (2009)Customer Satisfaction Evaluat…Customers' Satisfaction with Hotel Guestrooms: A Case Study in Ubon Rachathani Province, Thailand (2007)Customers' Satisfaction with …Towards an understanding of total service quality in hotels (2006)Towards an understanding of t…Quality and Pricing in the Hotel Industry (2004)Quality and Pricing in the Ho…Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study (2003)Hotel cleanliness—how do gues…Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method (2002)Preference disaggregation for…Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model (1998)Measuring Customer Satisfacti…Qualitative social media content analysis as teaching-learning method in higher education (2022)Qualitative social media cont…Information and Consumer Behavior (1970)The Economic Approach to Human Behavior (1976)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Exploring the comparative importance of online hotel reviews’ heuristic attributes in review helpfulness: a conjoint analysis approach (2016)Negative Word of Mouse in the Hotel Industry: A Content Analysis of Online Reviews on Luxury Hotels in Jordan (2017)User engagement for mobile payment service providers – introducing the social media engagement model (2018)Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)The role of transport infrastructure in international tourism development: A gravity model approach (2007)Travel Blogs and the Implications for Destination Marketing (2007)‘You will like it!’ using open data to predict tourists' response to a tourist attraction (2017)Understanding Guest Satisfaction with Urban Hotel Location (2017)Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services (2021)Attitudinal effects of mere exposure. 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References

  • 2014The business value of online consumer reviews and management response to hotel performance599 cited
  • 2006Towards an understanding of total service quality in hotels357 cited
  • 2020OECD Tourism Trends and Policies 2020310 cited
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  • 2020Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention253 cited
  • 2015The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector249 cited
  • 2018Electronic word of mouth and hotel performance: A meta-analysis220 cited
  • 2015Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor195 cited
  • 2013Online Customer Reviews of Hotels183 cited
  • 2014Identifying emerging hotel preferences using Emerging Pattern Mining technique165 cited
  • 2009Customer Satisfaction Evaluation141 cited
  • 2003Hotel cleanliness—how do guests view it? Let us get specific. A New Zealand study111 cited
  • 1998Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model110 cited
  • 2016Satisfaction, value and intention to return in hotels81 cited

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  • 2004Quality and Pricing in the Hotel Industry26 cited
  • 2007Customers' Satisfaction with Hotel Guestrooms: A Case Study in Ubon Rachathani Province, Thailand24 cited
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    • 2022Qualitative social media content analysis as teaching-learning method in higher education4 cited