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Supplier satisfaction with public sector competitive tendering processes
16 references·1 citing·43 second hop
Supplier satisfaction with public sector competitive tendering processes (2021)Supplier satisfaction with public sector …Association Between Supply Chain Glitches and Operating Performance (2005)Association Between Supply Ch…The influence of power driven buyer/seller relationships on supply chain satisfaction (2004)The influence of power driven…Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model (2004)Customer Satisfaction, Servic…Social Exchange Theory and Research on Business-to-Business Relational Exchange (2001)Social Exchange Theory and Re…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Shared knowledge, “glitches,” and product development performance (1999)Shared knowledge, “glitches,”…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Case study research: Design and methods (1986)Case study research: Design a…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Social Exchange Theory (1976)Social Exchange TheoryPublic procurement as an attractive customer: a supplier perspective (2022)Public procurement as an attr…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Theory of Cognitive Dissonance (1957)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A Theory of Cognitive Dissonance (2017)Specification Tests in Econometrics (1978)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Case Study Crisis: Some Answers (1981)MEANINGS OF PLACE: EVERYDAY EXPERIENCE AND THEORETICAL CONCEPTUALIZATIONS (2001)What Is a Case Study and What Is It Good for? (2004)Critical realism in case study research (2009)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Social Behavior as Exchange (1958)The Social Psychology of Groups (1959)Social Exchange Theory (2006)Doing more with less? Flexible working practices and the intensification of work (2009)The role of data privacy in marketing (2016)Exchange and Power in Social Life (2017)Customer repurchase intention (2003)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1986Case study research: Design and methods5,885 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1976Social Exchange Theory3,456 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction1,292 cited
  • 2004The influence of power driven buyer/seller relationships on supply chain satisfaction874 cited
  • 2005Association Between Supply Chain Glitches and Operating Performance757 cited
  • 2001Social Exchange Theory and Research on Business-to-Business Relational Exchange718 cited

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2004
Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model
579 cited
  • 1999Shared knowledge, “glitches,” and product development performance544 cited
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    • 2022Public procurement as an attractive customer: a supplier perspective28 cited