Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Logistics as a value in e-commerce and its influence on satisfaction in industries: a multilevel analysis

16 references·7 citing·54 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
1999Whence Consumer Loyalty?10,801 cited
2000An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery1,034 cited
2001The role of information technology in the organization: a review, model, and assessment773 cited
2009Estimating the Effect of Common Method VARIANCE: The Method–Method Pair Technique with an Illustration from TAM Research1500 cited
1992Customer Value Assessment in Business Markets:463 cited
2017What factors determine e-satisfaction and consumer spending in e-commerce retailing?427 cited
1997The influence of salesperson selling behaviors on customer satisfaction with products382 cited
2013The Service Delivery Network (SDN)353 cited
2008Logistics capability, logistics outsourcing and firm performance in an e‐commerce market325 cited
2009Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory318 cited
2002The impact of electronic commerce on logistics service providers270 cited
2006A cross‐industry comparison of customer satisfaction

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

220 cited

2006Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis188 cited

2010Co‐creating logistics value: a service‐dominant logic perspective169 cited

Cited by

2023Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance40 cited
2025Roles of logistics service quality in shaping generation Z customers’ repurchase intention and electronic word of mouth in E-commerce industry22 cited
2023Adoption of Digital Marketing Toward Digital Transformation in Indonesian Micro- and Small-Sized Enterprises14 cited
2023Modularization of the front‐end logistics services in e‐fulfillment12 cited
2023Transparency and trust in cargo claims: microenterprises selling internationally on a peer-to-peer platform6 cited
2024Strategic enablers: Unveiling crucial drivers for managerial adoption of electronic resources planning5 cited
2026Analysis of Transactional Factors and Logistics Characteristics of Delivery in E-Commerce Using Multiple Linear Regression0 cited