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EFFECTS OF TOTAL QUALITY MANAGEMENT (TQM) ON FINANCIAL AND NON-FINANCIAL PERFORMANCE: EVIDENCE FROM HIGHER EDUCATIONAL SECTOR OF PAKISTAN
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EFFECTS OF TOTAL QUALITY MANAGEMENT (TQM) ON FINANCIAL AND NON-FINANCIAL PERFORMANCE: EVIDENCE FROM HIGHER EDUCATIONAL SECTOR OF PAKISTAN (2021)EFFECTS OF TOTAL QUALITY MANAGEMENT (TQM)…Impact of TQM on organisational performance: The case of Indian manufacturing and service industry (2018)Impact of TQM on organisation…The impact of TQM practices and KM processes on organisational performance (2017)The impact of TQM practices a…The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM (2017)The effect of TQM on organisa…Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation (2015)Customer satisfaction and loy…Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Impact of Service Quality on …The mediator role of learning capability and business innovativeness between total quality management and financial performance (2013)The mediator role of learning…SQM‐HEI – determination of service quality measurement of higher education in India (2011)SQM‐HEI – determination of se…Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness (2011)Service Quality and Students’…A model for total quality management in higher education (2011)A model for total quality man…The quality of quality awards: Diminishing information asymmetries in a hotel chain (2009)The quality of quality awards…Quality management effectiveness in Asia: The influence of culture (2009)Quality management effectiven…ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited (2009)ISO 9000/1994, ISO 9001/2000 …The impact of TQM practices on performance (2006)The impact of TQM practices o…Critical linkages among TQM factors and business results (2005)Critical linkages among TQM f…Research Methods for Business Students (2003)Research Methods for Business…Survey Research Methods. (1985)Survey Research Methods.Building a learning organization. (1993)Building the Learning Organization (1995)Organizational Learning: A Theory of Action Perspective (1997)Relationship between quality management practices and innovation (2012)NFC mobile credit card: The next frontier of mobile payment? (2013)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Quality risk in offshore manufacturing: Evidence from the pharmaceutical industry (2011)OHSAS 18001 certification and operating performance: The role of complexity and coupling⋆ (2014)Determining Sample Size for Research Activities (1970)Structural Equations with Latent Variables (1989)Alternative Ways of Assessing Model Fit (1992)Evaluating student satisfaction of quality at international branch campuses (2014)Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Relationship between service quality, satisfaction, motivation and loyalty (2017)Book Reviews: Statistical Methods for Meta-Analysis Larry V. Hedges and Ingram Olkin New York: Academic Press, 1985. xxii + 369 pp (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Some insights on conceptualizing and measuring service quality (2009)From quality gurus and TQM to ISO 9001:2015: a review of several quality paths (2015)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Effect of Leadership and Innovativeness on Business Performance (2014)Examining top management commitment to TQM diffusion using institutional and upper echelon theories (2017)How to emerge stronger: Antecedents and consequences of organizational resilience (2019)Coefficient Alpha and the Internal Structure of Tests (1951)EQS : structural equations program manual (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Strategy development by SMEs for competitiveness: a review (2008)Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers (2018)Antecedents of Customer Loyalty at Telecomm Sector (2021)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Impact of total quality management on corporate green performance through the mediating role of corporate social responsibility (2019)Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation (2021)Knowledge map visualization of technology hotspots and development trends in China’s textile manufacturing industry (2021)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Collecting and Interpreting Qualitative Materials (2012)
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References

  • 2003Research Methods for Business Students17,213 cited
  • 1985Survey Research Methods.4,775 cited
  • 2005Critical linkages among TQM factors and business results390 cited
  • 2009ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited303 cited
  • 2009Quality management effectiveness in Asia: The influence of culture246 cited
  • 2017The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM220 cited
  • 2014Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector204 cited
  • 2006The impact of TQM practices on performance193 cited
  • 2011SQM‐HEI – determination of service quality measurement of higher education in India148 cited
  • 2013The mediator role of learning capability and business innovativeness between total quality management and financial performance134 cited
  • 2018Impact of TQM on organisational performance: The case of Indian manufacturing and service industry132 cited
  • 2015Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation132 cited
  • 2011A model for total quality management in higher education125 cited
  • 2011Service Quality and Students’ Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities’ Competitiveness

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111 cited
  • 2017The impact of TQM practices and KM processes on organisational performance110 cited
  • 2009The quality of quality awards: Diminishing information asymmetries in a hotel chain104 cited
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