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PENCAPAIAN KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BARANG MELALUI HARGA, EKUITAS MEREK, DAN KUALITAS PELAYANAN
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PENCAPAIAN KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BARANG MELALUI HARGA, EKUITAS MEREK, DAN KUALITAS PELAYANAN (2021)PENCAPAIAN KEPUASAN PELANGGAN PADA JASA P…Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry (2016)Testing the effects of food q…Determinants of customer price sensitivity: an empirical analysis (2016)Determinants of customer pric…The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention (2015)The Effect of Service and Foo…The Effect of Brand Satisfaction, Trust and Brand Commitment on Loyalty and Repurchase Intentions (2012)The Effect of Brand Satisfact…Impact of Brand Image, Service Quality and price on customer satisfaction in Pakistan Telecommunication sector (2012)Impact of Brand Image, Servic…Buying Beauty: On Prices and Returns in the Art Market (2012)Buying Beauty: On Prices and …Manajemen Bisnis Ritel (2008)Manajemen Bisnis RitelImpact of Relationship Marketing Tactics (RMTs) on Switchers and Stayers in a Competitive Service Industry (2006)Impact of Relationship Market…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Strategic Brand Management: B…Principles of service marketing and management (1999)Principles of service marketi…Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Building Strong Brands (1995)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)Brands and Branding: Research Findings and Future Priorities (2006)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty (2017)Role of brand experience in shaping brand love (2020)Social commerce: Factors affecting customer repurchase and word-of-mouth intentions (2021)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Unnatural Value: Or Art Investment as Floating Crap Game (1985)Accounting for taste: Art and the financial markets over three centuries (1993)Art as an Investment and the Underperformance of Masterpieces (2002)Art as an Investment and Conspicuous Consumption Good (2009)The price of wine (2015)Virtual currency, tangible return: Portfolio diversification with bitcoin (2015)Managing Service Organizations: Does Having a “Thing” Make a Difference? (2002)Information Sources for Travel Decisions: Toward a Source Process Model (2004)Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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  • 2006Impact of Relationship Marketing Tactics (RMTs) on Switchers and Stayers in a Competitive Service Industry152 cited
  • 2016Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry

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133 cited
  • 2016Determinants of customer price sensitivity: an empirical analysis75 cited
  • 2008Manajemen Bisnis Ritel67 cited
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