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An LRFM Model to Analyze Outpatient Loyalty From a Medical Center in Taiwan
16 references·0 citing·43 second hop
An LRFM Model to Analyze Outpatient Loyalty From a Medical Center in Taiwan (2021)An LRFM Model to Analyze Outpatient Loyal…Hospital healthcare service quality, patient satisfaction and loyalty (2018)Hospital healthcare service q…Determinants of patient loyalty to healthcare providers: An integrative review (2017)Determinants of patient loyal…A data mining approach for modeling churn behavior via RFM model in specialized clinics Case study: A public sector hospital in Tehran (2017)A data mining approach for mo…Predicting Customer Value Using Clumpiness: From RFM to RFMC (2014)Predicting Customer Value Usi…Analyzing Patients’ Values by Applying Cluster Analysis and LRFM Model in a Pediatric Dental Clinic in Taiwan (2014)Analyzing Patients’ Values by…Customer relationship management in the hairdressing industry: An application of data mining techniques (2013)Customer relationship managem…A case study of applying LRFM model in market segmentation of a children’s dental clinic (2011)A case study of applying LRFM…A review of the application of RFM model (2010)A review of the application o…Using K-means method and spectral clustering technique in an outfitter’s value analysis (2009)Using K-means method and spec…Knowledge discovery on RFM model using Bernoulli sequence (2008)Knowledge discovery on RFM mo…Redefining Health Care: Creating Value-Based Competition on Results (2006)Redefining Health Care: Creat…On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…Application of data mining tools to hotel data mart on the Intranet for database marketing (1998)Application of data mining to…A practical yet meaningful approach to customer segmentation (1998)A practical yet meaningful ap…Strategic database marketing (1994)Strategic database marketingLoyalty of hospital patients: A vital marketing objective (1987)Loyalty of hospital patients:…The Loyalty Effect (2001)Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices* (2005)The influence of reviewer engagement characteristics on online review helpfulness: A text regression model (2014)Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data (2018)Optimal Selection for Direct Mail (1995)An effective supplier selection method for constructing a competitive supply-relationship (2005)An intelligent market segmentation system using k-means and particle swarm optimization (2008)LRFMP model for customer segmentation in the grocery retail industry: a case study (2017)Counting Your Customers: Who-Are They and What Will They Do Next? (1987)An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior (2017)The hot hand in basketball: On the misperception of random sequences (1985)A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Benefit Congruency Framework of Sales Promotion Effectiveness (2000)Ticking Away the Moments: Timing Regularity Helps to Better Predict Customer Activity (2016)Understanding programmatic TV advertising (2018)Predicting customer value per product: From RFM to RFM/P (2019)Marketing Research (1970)Partnering as a Focused Market Strategy (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Principles of Marketing (1972)RFM and CLV: Using Iso-Value Curves for Customer Base Analysis (2005)Using data mining techniques for profiling profitable hotel customers: An application of RFM analysis (2016)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The integrative review: updated methodology (2005)Relationships Between Personal Values and Leadership Behaviors in Basketball Coaches (2018)Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement (2019)The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A systematic review of responsiveness to develop future research agenda: a TCCM and bibliometric analysis (2020)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)The Impact of Service Quality on Customer Loyalty through Customer Satisfaction in Mobile Social Media (2023)Privacy Concerns and Consumer Willingness to Provide Personal Information (2000)Integrating AHP and data mining for product recommendation based on customer lifetime value (2004)The Many Different Prices Paid To Providers And The Flawed Theory Of Cost Shifting: Is It Time For A More Rational All-Payer System? (2011)Development of an International Standard Set of Value-Based Outcome Measures for Patients With Chronic Kidney Disease: A Report of the International Consortium for Health Outcomes Measurement (ICHOM) CKD Working Group (2018)Advances in Value-Based Healthcare by the Application of Time-Driven Activity-Based Costing for Inpatient Management: A Systematic Review (2020)
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References

  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 2006Redefining Health Care: Creating Value-Based Competition on Results477 cited
  • 1994Strategic database marketing364 cited
  • 2018Hospital healthcare service quality, patient satisfaction and loyalty339 cited
  • 2008Knowledge discovery on RFM model using Bernoulli sequence331 cited
  • 1998A practical yet meaningful approach to customer segmentation167 cited
  • 2010A review of the application of RFM model155 cited
  • 2014Predicting Customer Value Using Clumpiness: From RFM to RFMC146 cited
  • 2017Determinants of patient loyalty to healthcare providers: An integrative review130 cited
  • 1998Application of data mining tools to hotel data mart on the Intranet for database marketing118 cited
  • 2013Customer relationship management in the hairdressing industry: An application of data mining techniques111 cited
  • 2011A case study of applying LRFM model in market segmentation of a children’s dental clinic82 cited
  • 2017A data mining approach for modeling churn behavior via RFM model in specialized clinics Case study: A public sector hospital in Tehran32 cited
  • 2009Using K-means method and spectral clustering technique in an outfitter’s value analysis

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31 cited
  • 1987Loyalty of hospital patients: A vital marketing objective24 cited
  • 2014Analyzing Patients’ Values by Applying Cluster Analysis and LRFM Model in a Pediatric Dental Clinic in Taiwan22 cited
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