Diversity training: where are we, and where should we be heading? A systematic literature review

Abstract

Diversity training has gained momentum over the years across industries to reduce turnover, increase revenue, and enhance the hospitable environment of the workplace, among other benefits. However, the initiate has also been criticized for ineffectiveness and backlash from participants. This review synthesizes 228 articles on diversity training across 13 industries to draw a holistic landscape of the initiative to address the existing gap in research. Findings of the systematic literature review were presented to diversity trainers to collate the existing knowledge with practice. Results of the review demonstrate an acute need for research within Tourism and Hospitality along with qualitative research on the initiative. Efforts also need to be taken to decolonize the research and training designed for the managers and leaders of the organisation. Theoretical and practical implications for Tourism and Hospitality Research and policy are discussed after consultation with diversity practitioners in the industry.

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