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Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication
16 references·2 citing·45 second hop
Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication (2021)Breaking the Sound of Silence: Explicatio…Social Media Use During Disasters (2015)Social Media Use During Disas…How publics respond to crisis communication strategies: The interplay of information form and source (2011)How publics respond to crisis…The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs (2010)The Blog-Mediated Crisis Comm…Effects of Narratives, Openness to Dialogic Communication, and Credibility on Engagement in Crisis Communication Through Organizational Blogs (2010)Effects of Narratives, Openne…An examination of the role of online social media in journalists’ source mix (2009)An examination of the role of…Essentials of Corporate Communication (2007)Essentials of Corporate Commu…Best Practices in Crisis Communication: An Expert Panel Process (2006)Best Practices in Crisis Comm…Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. (2004)Removing the Shadow of Suspic…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Creating Corporate Reputations (2000)Creating Corporate ReputationsReputation: realizing value from the corporate image (1996)Reputation: realizing value f…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…The effectiveness of corporate communicative responses to accusations of unethical behavior (1995)The effectiveness of corporat…Public relations: Strategies and tactics (1992)Public relations: Strategies …Reputational Status of Organizations in Technical Systems (1988)Reputational Status of Organi…The mass media and judgments of risk: Distinguishing impact on personal and societal level judgments. (1984)The mass media and judgments …Charting Multiple Avenues for the Future of Crisis Communication Research (2025)Charting Multiple Avenues for…Corporate Use of Social Media After ESG Incidents (2024)Corporate Use of Social Media…An Integrative Model Of Organizational Trust (1995)An Integrative Model of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates. (2010)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Belief in the law of small numbers. (1971)On the psychology of prediction. (1973)Unrealistic optimism about future life events. 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(1968)Crisis and Emergency Risk Communication as an Integrative Model (2005)Excellence in Public Relations and Communication Management (2013)Social media and disasters: a functional framework for social media use in disaster planning, response, and research (2014)Leadership competencies and the essential role of human resource development in times of crisis: a response to Covid-19 pandemic (2020)Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020 (2020)Understanding Media: The Extensions of Man (1964)Research in Organizational Behavior (1984)Organizational Information Requirements, Media Richness and Structural Design (1986)When Information from Public Health Officials is Untrustworthy: The Use of Online News, Interpersonal Networks, and Social Media during the MERS Outbreak in South Korea (2018)Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)Social media for intelligent public information and warning in disasters: An interdisciplinary review (2019)Advances in Consumer Research (1992)Communication, Organization, and Crisis (1998)Searching for a Theory of Public Diplomacy (2008)The Handbook of Crisis Communication (2010)Defining the essence of a university: lessons from higher education branding (2008)The evolution of the employee engagement concept: communication implications (2011)The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust (2018)Media Reputation as a Strategic Resource: An Integration of Mass Communication and Resource-Based Theories (2000)Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)Demographic Diversity in the Boardroom: Mediators of the Board Diversity–Firm Performance Relationship (2009)
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References

  • 1996Reputation: realizing value from the corporate image2,119 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2004Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations.1,066 cited
  • 2006Best Practices in Crisis Communication: An Expert Panel Process922 cited
  • 1992Public relations: Strategies and tactics781 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 2007Essentials of Corporate Communication695 cited
  • 1984The mass media and judgments of risk: Distinguishing impact on personal and societal level judgments.420 cited
  • 2011How publics respond to crisis communication strategies: The interplay of information form and source383 cited
  • 2015Social Media Use During Disasters297 cited
  • 2000Creating Corporate Reputations246 cited
  • 2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs243 cited
  • 1995The effectiveness of corporate communicative responses to accusations of unethical behavior213 cited
  • 2010Effects of Narratives, Openness to Dialogic Communication, and Credibility on Engagement in Crisis Communication Through Organizational Blogs

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208 cited
  • 2009An examination of the role of online social media in journalists’ source mix202 cited
  • 1988Reputational Status of Organizations in Technical Systems173 cited
  • Cited by

    • 2025Charting Multiple Avenues for the Future of Crisis Communication Research13 cited
    • 2024Corporate Use of Social Media After ESG Incidents12 cited