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Public transportation and service quality management during the COVID-19 outbreak: A case study of Tunisia
16 references·1 citing·42 second hop
Public transportation and service quality management during the COVID-19 outbreak: A case study of Tunisia (2021)Public transportation and service quality…The impacts of COVID-19 pandemic on public transit demand in the United States (2020)The impacts of COVID-19 pande…COVID-19 and Public Transportation: Current Assessment, Prospects, and Research Needs (2020)COVID-19 and Public Transport…The effects of psychological capital and work engagement on nurses’ lateness attitude and turnover intentions (2017)The effects of psychological …Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips (2013)Understanding the travel expe…Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…The validity of the SERVQUAL and SERVPERF scales (2007)The validity of the SERVQUAL …Passenger perceptions and the ideal urban bus journey experience (2007)Passenger perceptions and the…The applicability of SERVQUAL in cross‐national measurements of health‐care quality (2004)The applicability of SERVQUAL…Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint (2003)Airline services marketing by…The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre (2002)The Relationships among Servi…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…The measurement of service quality: a new P‐C‐P attributes model (1997)The measurement of service qu…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Conjoint Measurement for Quantifying Judgmental Data (1971)Conjoint Measurement for Quan…Determinants of Public Service Quality: An Exploratory Factor Analysis (2025)Determinants of Public Servic…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A power primer. (1992)A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)Examining student satisfaction with higher education services (2010)Service quality in a higher education context: an integrated model (2012)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Measuring Service Quality: A Reexamination and Extension (1992)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived service quality in bus transit service: A structural equation approach (2013)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Simultaneous conjoint measurement: A new type of fundamental measurement (1964)Additivity, utility, and subjective probability (1967)Contingent Valuation: A Critical Assessment (1993)Validating vignette and conjoint survey experiments against real-world behavior (2015)Contemporary Guidance for Stated Preference Studies (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Impact of the COVID-19 pandemic on travel behavior in Istanbul: A panel data analysis (2020)Impacts of COVID-19 on public transport ridership in Sweden: Analysis of ticket validations, sales and passenger counts (2020)Inequality in the impact of the coronavirus shock: Evidence from real time surveys (2020)Public transport planning adaption under the COVID-19 pandemic crisis: literature review of research needs and directions (2020)Understanding commuting patterns using transit smart card data (2016)Public transit use in the United States in the era of COVID-19: Transit riders’ travel behavior in the COVID-19 impact and recovery period (2021)The impact of the COVID-19 pandemic on people's mobility: A longitudinal study of the U.S. from March to September of 2020 (2021)Why has public transit ridership declined in the United States? (2022)The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services (2011)The effects of service quality on student loyalty: the mediating role of student satisfaction (2016)Quality assessment of airline baggage handling systems using SERVQUAL and BWM (2017)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1971Conjoint Measurement for Quantifying Judgmental Data1,347 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
  • 2020COVID-19 and Public Transportation: Current Assessment, Prospects, and Research Needs779 cited
  • 2002The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre402 cited
  • 2007The validity of the SERVQUAL and SERVPERF scales392 cited
  • 2020The impacts of COVID-19 pandemic on public transit demand in the United States297 cited
  • 1997The measurement of service quality: a new P‐C‐P attributes model293 cited
  • 2007Passenger perceptions and the ideal urban bus journey experience289 cited
  • 2004The applicability of SERVQUAL in cross‐national measurements of health‐care quality191 cited
  • 2003Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint175 cited
  • 2011

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Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation
144 cited
  • 2013Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips124 cited
  • 2017The effects of psychological capital and work engagement on nurses’ lateness attitude and turnover intentions82 cited
  • Cited by

    • 2025Determinants of Public Service Quality: An Exploratory Factor Analysis4 cited