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Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality
16 references·8 citing·46 second hop
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(2014)What can big data and text an…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Research Design: Qualitative,…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 0761924426 (2004)Research design: qualitative,…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Data-driven analysis of cultural tourism experience: emotional journey mapping of museum visitors in China (2026)Data-driven analysis of cultu…Exploring the perception of quality of life in urban daily commuting for sustainable urban transport in Bangkok, Thailand (2024)Exploring the perception of q…Determining directions of service quality management using online review mining with interpretable machine learning (2024)Determining directions of ser…A critical review for travel satisfaction and subjective well-being (2024)A critical review for travel …Analysis of customers' satisfaction with baby products: The moderating role of brand image (2023)Analysis of customers' satisf…What drives product involvement and satisfaction with OFDs amid COVID-19? (2022)What drives product involveme…Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop (2022)Rethinking value co-creation …How about the service perception during the COVID-19 pandemic: an analysis of tourist experiences from user-generated content on TripAdvisor (2022)How about the service percept…Understanding Attitudes and Predicting Social Behavior (1980)The diffusion of innovations (1983)A Simple Model of Herd Behavior (1992)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Case study research: design and methods (2011)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Thematic Analysis (2017)Quantitative, Qualitative, and Mixed Research Methods in Engineering Education (2009)Exploring the Philosophical Underpinnings of Research: Relating Ontology and Epistemology to the Methodology and Methods of the Scientific, Interpretive, and Critical Research Paradigms (2012)The impact of language barriers on trust formation in multinational teams (2013)Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)Do online reviews matter? — An empirical investigation of panel data (2008)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)
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References

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  • 2004Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 07619244262,031 cited
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  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited

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  • 2020Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities916 cited
  • 2019A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management827 cited
  • 2020Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda790 cited
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    • 2022Rethinking value co-creation and loyalty in virtual travel communities: How and when they develop29 cited
    • 2024A critical review for travel satisfaction and subjective well-being11 cited
    • 2024Exploring the perception of quality of life in urban daily commuting for sustainable urban transport in Bangkok, Thailand8 cited
    • 2026Data-driven analysis of cultural tourism experience: emotional journey mapping of museum visitors in China2 cited