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Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication
16 references·10 citing·45 second hop
Covid-19 and the tourism industry: An early stage sentiment analysis of the impact of social media and stakeholder communication (2021)Covid-19 and the tourism industry: An ear…Applications of text mining in services management: A systematic literature review (2021)Applications of text mining i…Impact of COVID-19 on the travel and tourism industry (2020)Impact of COVID-19 on the tra…Dialogic communication on social media: How organizations use Twitter to build dialogic relationships with their publics (2019)Dialogic communication on soc…‘No Ebola…still doomed’ – The Ebola-induced tourism crisis (2018)‘No Ebola…still doomed’ – The…Social Media and the Formation of Organizational Reputation (2017)Social Media and the Formatio…How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012)How Audiences Seek Out Crisis…The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs (2010)The Blog-Mediated Crisis Comm…Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control (2010)Restoring reputations in time…Organizational Reputation: A Review (2010)Organizational Reputation: A …Users of the world, unite! The challenges and opportunities of Social Media (2009)Users of the world, unite! 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this work references cited by second hop

References

  • 2009Users of the world, unite! The challenges and opportunities of Social Media17,866 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2005Crisis and Emergency Risk Communication as an Integrative Model1,284 cited
  • 2002Toward a dialogic theory of public relations1,247 cited
  • 1998Building dialogic relationships through the world wide web1,235 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2010Organizational Reputation: A Review957 cited
  • 2020Impact of COVID-19 on the travel and tourism industry909 cited
  • 2018‘No Ebola…still doomed’ – The Ebola-induced tourism crisis642 cited
  • 2012How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model607 cited
  • 2017Social Media and the Formation of Organizational Reputation426 cited
  • 2021Applications of text mining in services management: A systematic literature review317 cited
  • 2010Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control285 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2010The Blog-Mediated Crisis Communication Model: Recommendations for Responding to Influential External Blogs243 cited
  • 2019Dialogic communication on social media: How organizations use Twitter to build dialogic relationships with their publics175 cited
  • Cited by

    • 2021User-Generated Content behavior and digital tourism services: A SEM-neural network model for information trust in social networking sites143 cited
    • 2023Sentiment analysis on images using convolutional neural networks based Inception-V3 transfer learning approach75 cited
    • 2022Tourism sustainability during COVID-19: developing value chain resilience57 cited
    • 2023Exploring the impacts of internal crisis communication on tourism employees insights from a mixed-methods study48 cited
    • 2022Potential lessons from Chinese businesses and platforms for online networking and marketing: An exploratory study43 cited
    • 2022The framing of health technologies on social media by major actors: Prominent health issues and COVID-related public concerns32 cited
    • 2023Exploring the surge of negativity during the COVID-19 pandemic: computational text and sentiment analysis across eight newsrooms’ tweets22 cited
    • 2022Collective response to the health crisis among German Twitter users: A structural topic modeling approach17 cited
    • 2022Self-promotion and online shaming during COVID-19: A toxic combination11 cited
    • 2023‘We are open again (and again)’: communicating during COVID-19 – opportunities, challenges, and lessons learned10 cited