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Critical success factors for electronic customer relationship management success adoption: Telecommunication companies case study
16 references·0 citing·43 second hop
Critical success factors for electronic customer relationship management success adoption: Telecommunication companies case study (2021)Critical success factors for electronic c…Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective (2016)Understanding the impact of m…Research Methods for Business: A Skill-Building Approach (2013)Research Methods for Business…Information Systems Success: The Quest for the Independent Variables (2013)Information Systems Success: …Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior (2012)Factors affecting the adoptio…Integrating TTF and UTAUT to explain mobile banking user adoption (2010)Integrating TTF and UTAUT to …An empirical investigation of employee portal success (2010)An empirical investigation of…Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)The impact of employee satisf…Measuring information systems success: models, dimensions, measures, and interrelationships (2008)Measuring information systems…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Measuring customer perceived online service quality (2004)Measuring customer perceived …Critical Success Factors of CRM Technological Initiatives (2003)Critical Success Factors of C…Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)Relationship Marketing Activi…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Determinants of Perceived Eas…A Respecification and Extension of the DeLone and McLean Model of IS Success (1997)A Respecification and Extensi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Destination image and tourist loyalty: A meta-analysis (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)User Acceptance of Information Technology: Toward A Unified View1 (2003)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Comparative fit indexes in structural models. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Synthesizing information systems knowledge: A typology of literature reviews (2014)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Algorithmic bias: review, synthesis, and future research directions (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)The theory of planned behavior (1991)Consensus measurement in Delphi studies (2012)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)Reconstructing the Giant: On the Importance of Rigour in Documenting the Literature Search Process (2009)Evaluating E-learning systems success: An empirical study (2019)
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References

  • 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
  • 2013Research Methods for Business: A Skill-Building Approach4,187 cited
  • 2009Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists2,574 cited
  • 1997A Respecification and Extension of the DeLone and McLean Model of IS Success2,440 cited
  • 2008Measuring information systems success: models, dimensions, measures, and interrelationships1,895 cited
  • 2010Integrating TTF and UTAUT to explain mobile banking user adoption1,696 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2000Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations1,089 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2013Information Systems Success: The Quest for the Independent Variables886 cited
  • 2004Measuring customer perceived online service quality498 cited
  • 2008The impact of employee satisfaction on quality and profitability in high‐contact service industries456 cited
  • 2016Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective383 cited

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2012
Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior
379 cited
  • 2003Critical Success Factors of CRM Technological Initiatives360 cited
  • 2010An empirical investigation of employee portal success313 cited
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