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Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia
16 references·2 citing·41 second hop
Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia (2021)Influence of Cultural Intelligence and Ps…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Conservation of Resources: A General Stress Theory Applied To Burnout (2017)Conservation of Resources: A …Applying the Job Demands-Resources model (2017)Applying the Job Demands-Reso…Psychological capital: A review and synthesis (2014)Psychological capital: A revi…Getting to the “COR” (2014)Getting to the “COR”A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence (2012)Sub‐Dimensions of the Four Fa…High-performance work practices and hotel employee performance: The mediation of work engagement (2012)High-performance work practic…Impact of positive psychological capital on employee well-being over time. (2010)Impact of positive psychologi…The mediating role of psychological capital in the supportive organizational climate—employee performance relationship (2008)The mediating role of psychol…The role of personal resources in the job demands-resources model. (2007)The role of personal resource…POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)POSITIVE PSYCHOLOGICAL CAPITA…Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)Cultural Intelligence: Its Me…Psychological Capital (2006)Psychological CapitalThe influence of selected antecedents on frontline staff’s perceptions of service recovery performance (2000)The influence of selected ant…A power primer. (1992)A power primer.Leadership Behaviors and Leader Effectiveness: The Mediating Role of Cultural Intelligence (2024)Leadership Behaviors and Lead…Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective (2023)Humorous leadership, upward v…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Self-Efficacy: The Exercise of Control (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Positive organizational behavior: engaged employees in flourishing organizations (2008)Psychological capital: A positive resource for combating employee stress and turnover (2009)The development and resulting performance impact of positive psychological capital (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Presentation of Self in Everyday Life. (1956)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Cultural Intelligence (2008)Leader–member exchange (LMX) and culture: A meta-analysis of correlates of LMX across 23 countries. (2012)Judgment under Uncertainty: Heuristics and Biases (1974)Stress, appraisal, and coping (1985)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Psychological safety: A systematic review of the literature (2017)Servant Leadership: A systematic review and call for future research (2018)Sustainable careers: Towards a conceptual model (2018)Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign (1979)Conservation of resources: A new attempt at conceptualizing stress. (1989)The job demands-resources model of burnout. (2001)Towards a model of work engagement (2008)Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. (2010)WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Reciprocal relationships between job resources, personal resources, and work engagement (2008)Positive psychology interventions: a meta-analysis of randomized controlled studies (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Psychological Capital and Well‐being (2015)How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing (2021)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Developing the Psychological Capital of Resiliency (2006)Authentic leadership promoting employees' psychological capital and creativity (2011)Resilience training in the workplace from 2003 to 2014: A systematic review (2015)
this work references cited by second hop

References

  • 1992A power primer.42,571 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 2007POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION4,797 cited
  • 2014Getting to the “COR”3,350 cited
  • 2007The role of personal resources in the job demands-resources model.2,941 cited
  • 2007Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance2,213 cited
  • 2008The mediating role of psychological capital in the supportive organizational climate—employee performance relationship1,361 cited
  • 2006Psychological Capital1,202 cited
  • 2010Impact of positive psychological capital on employee well-being over time.1,030 cited
  • 2017Applying the Job Demands-Resources model1,026 cited
  • 2014Psychological capital: A review and synthesis841 cited
  • 2017Conservation of Resources: A General Stress Theory Applied To Burnout762 cited
  • 2012High-performance work practices and hotel employee performance: The mediation of work engagement617 cited
  • 2000

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The influence of selected antecedents on frontline staff’s perceptions of service recovery performance
551 cited
  • 2012Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence522 cited
  • Cited by

    • 2023Humorous leadership, upward voice and resistance to change in the hotel context: from affective events theory perspective30 cited
    • 2024Leadership Behaviors and Leader Effectiveness: The Mediating Role of Cultural Intelligence8 cited