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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis
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A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis (2021)A unique blend of interpersonal and trans…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Collocations in context (2015)Collocations in contextThe Pragmatics of Politeness (2014)The Pragmatics of PolitenessAspects of article introductions (2011)Aspects of article introducti…A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2010)A Meta-Analysis of Organizati…Consumer Empowerment Through Internet-Based Co-creation (2009)Consumer Empowerment Through …What Motivates Consumers to Write Online Travel Reviews? (2008)What Motivates Consumers to W…Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. (2007)Do it right this time: The ro…Discourse on the Move (2007)Discourse on the MoveWorlds of Written Discourse : A Genre-Based View (2004)Worlds of Written Discourse :…Research Genres: Explorations and Applications (2004)Research Genres: Explorations…Analysing Discourse: Textual Analysis for Social Research (2003)Analysing Discourse: Textual …Analysing Genre: Language Use in Professional Settings (1995)Analysing Genre: Language Use…Analysing genre: Language use in professional settings (1995)Analysing genre: Language use…Genre analysis : English in academic and research settings. By John M. Swales (Cambridge applied linguistics series.) Cambridge & New York: Cambridge University Press, 1990. Pp. 260. Cloth $34.50, paper $15.95. (1993)Genre analysis : English in a…Genre Analysis: English in Academic and Research Settings (1992)Genre Analysis: English in Ac…Outline of a Theory of Practice. (1980)Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387. (1989)3.2. MARXISM AND LITERATURE (2006)Barriers to Integrating Quantitative and Qualitative Research (2007)Language and Globalization (2007)Strategy-as-Practice: Taking Social Practices Seriously (2012)An Introduction to Systemic Functional Linguistics (1994)Genre knowledge in disciplinary communication: Cognition/culture/power (1995)Persuasion and context: The pragmatics of academic metadiscourse (1998)Register, Genre, and Style (2019)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Efficacy: The Exercise of Control (1999)Consumer engagement in a virtual brand community: An exploratory analysis (2011)A study of the impact of social media on consumers (2014)Social commerce constructs and consumer's intention to buy (2015)Firm Resources and Sustained Competitive Advantage (1991)Evolving to a New Dominant Logic for Marketing (2003)Firm resources and sustained competitive advantage (2004)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Disciplinary Discourses: Social Interactions in Academic Writing (2001)Stance and engagement: a model of interaction in academic discourse (2005)Why Research on Women Entrepreneurs Needs New Directions (2006)Genre in Three Traditions: Implications for ESL (1996)An Academic Formulas List: New Methods in Phraseology Research (2010)English for Specific Purposes: Teaching to Perceived Needs and Imagined Futures in Worlds of Work, Study, and Everyday Life (2006)Lexical bundles in university spoken and written registers (2007)Hedging and boosting in abstracts of applied linguistics articles: A comparative study of English- and Chinese-medium journals (2011)Genre pedagogy: Language, literacy and L2 writing instruction (2007)The Handbook of Comparative Communication Research (2013)Studies in Corpus Linguistics (2013)Conventionalization: A new agenda for im/politeness research (2015)The bases of (im)politeness evaluations (2016)
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References

  • 2003Analysing Discourse: Textual Analysis for Social Research6,471 cited
  • 1993Genre analysis : English in academic and research settings. By John M. Swales (Cambridge applied linguistics series.) Cambridge & New York: Cambridge University Press, 1990. Pp. 260. Cloth $34.50, paper $15.95.5,111 cited
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  • 2015Collocations in context

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475 cited
  • 2008What Motivates Consumers to Write Online Travel Reviews?452 cited
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