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Role Stress and Prosocial Service Behavior of Hotel Employees: A Moderated Mediation Model of Job Satisfaction and Social Support
16 references·1 citing·45 second hop
Role Stress and Prosocial Service Behavior of Hotel Employees: A Moderated Mediation Model of Job Satisfaction and Social Support (2021)Role Stress and Prosocial Service Behavio…Job Resources Buffer the Impact of Job Demands on Burnout. (2005)Job Resources Buffer the Impa…A Meta-Analytic Test of the Challenge Stressor–Hindrance Stressor Framework: An Explanation for Inconsistent Relationships Among Stressors and Performance (2005)A Meta-Analytic Test of the C…Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Job demands, job resources, a…The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. (2002)The nature and dimensionality…Perceived supervisor support: Contributions to perceived organizational support and employee retention. (2002)Perceived supervisor support:…The job demands-resources model of burnout. (2001)The job demands-resources mod…Job Satisfaction: Application, Assessment, Causes, and Consequences (1997)Job Satisfaction: Application…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Expanding the Criterion Domain to Include Elements of Contextual Performance (1993)Expanding the Criterion Domai…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Stress, social support, and the buffering hypothesis. (1985)Stress, social support, and t…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…What is job satisfaction? (1969)What is job satisfaction?The Handbook of Social Psychology (1969)The Handbook of Social Psycho…Attitudinal effects of mere exposure. (1968)Attitudinal effects of mere e…Organizational Stress: Studies in Role Conflict and Ambiguity. (1965)Organizational Stress: Studie…Extending Theory of Planned Behavior to Understand Service-Oriented Organizational Citizen Behavior (2022)Extending Theory of Planned B…Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Psychological stress and the coping process (1966)The social readjustment rating scale (1967)The Structure of Coping (1978)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The Job Demands‐Resources model: state of the art (2007)Perceived organizational support. (1986)Perceived organizational support: A review of the literature. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)7 Redesigning Work Design Theories: The Rise of Relational and Proactive Perspectives (2009)Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory (2015)Perceived Organizational Support (2017)The Principles of Psychology (1891)The Measurement of Meaning (1957)Social Behavior: Its Elementary Forms (1963)The Elaboration Likelihood Model of Persuasion (1986)Measuring individual differences in implicit cognition: The implicit association test. (1998)A meta-analytic test of intergroup contact theory. (2006)Intraclass correlations: Uses in assessing rater reliability. (1979)Stress, appraisal, and coping (1985)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Stress: Appraisal and Coping (2013)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)The Measurement of Work Engagement With a Short Questionnaire (2006)Job demands–resources theory: Taking stock and looking forward. (2016)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Aging, Adult Development, and Work Motivation (2004)Performance management and employee engagement (2010)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: A meta-analysis. (2001)The job satisfaction-job performance relationship: A qualitative and quantitative review. (2001)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)
this work references cited by second hop

References

  • 1985Stress, social support, and the buffering hypothesis.18,064 cited
  • 2001The job demands-resources model of burnout.13,574 cited
  • 1969The Handbook of Social Psychology12,518 cited
  • 2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study9,290 cited
  • 1968Attitudinal effects of mere exposure.6,730 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 1997Job Satisfaction: Application, Assessment, Causes, and Consequences4,932 cited
  • 2002Perceived supervisor support: Contributions to perceived organizational support and employee retention.2,946 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1993Expanding the Criterion Domain to Include Elements of Contextual Performance2,797 cited
  • 1969What is job satisfaction?2,766 cited
  • 2005Job Resources Buffer the Impact of Job Demands on Burnout.2,482 cited
  • 2005A Meta-Analytic Test of the Challenge Stressor–Hindrance Stressor Framework: An Explanation for Inconsistent Relationships Among Stressors and Performance2,436 cited
  • 1992The Self-Regulation of Attitudes, Intentions, and Behavior2,185 cited
  • 2002The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis.

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1,952 cited
  • 1965Organizational Stress: Studies in Role Conflict and Ambiguity.1,734 cited
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    • 2022Extending Theory of Planned Behavior to Understand Service-Oriented Organizational Citizen Behavior21 cited