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Predicting Customer Churn Using Machine Learning in IT Startups

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References

2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
2008Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers141 cited
2017Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services141 cited
1999Subscriber churn in the Australian ISP market85 cited
2008ADTreesLogit model for customer churn prediction45 cited
2011Software Industry Business Models40 cited

Cited by

2025Data-Driven Decision Support in SaaS Cloud-Based Service Models10 cited
2023Machine learning based churn analysis for sellers on the e-commerce marketplace7 cited
2026Predictive Analytics for Customer Churn in Salesforce Service Cloud6 cited

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