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How does salespeople’s personal interaction affect customers’ word-of-mouth in retailing?
16 references·1 citing·48 second hop
How does salespeople’s personal interaction affect customers’ word-of-mouth in retailing? (2021)How does salespeople’s personal interacti…The impact of social capital and social interaction on customers’ purchase intention, considering knowledge sharing in social commerce context (2019)The impact of social capital …Towards the identification of customer experience touch point elements (2016)Towards the identification of…Exploring the link between customer experience–loyalty–consumer spend (2016)Exploring the link between cu…Consumer Ethnocentrism, National Identity, and Consumer Cosmopolitanism as Drivers of Consumer Behavior: A Social Identity Theory Perspective (2015)Consumer Ethnocentrism, Natio…Consumers’ Emotional Bonds with Foreign Countries: Does Consumer Affinity Affect Behavioral Intentions? 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References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1987Consumer Ethnocentrism: Construction and Validation of the CETSCALE2,991 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1988A structural equation test of the value-attitude-behavior hierarchy.1,891 cited
  • 2015Consumer Ethnocentrism, National Identity, and Consumer Cosmopolitanism as Drivers of Consumer Behavior: A Social Identity Theory Perspective456 cited
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  • 1991An Evaluation of the Servqual Scales in a Retailing Setting260 cited
  • 2019The impact of social capital and social interaction on customers’ purchase intention, considering knowledge sharing in social commerce context235 cited
  • 2011Consumers’ Emotional Bonds with Foreign Countries: Does Consumer Affinity Affect Behavioral Intentions?

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216 cited
  • 2000Service quality in retailing: relative efficiency of alternative measurement scales for different product‐service environments206 cited
  • 2008The Consumer Affinity Construct: Conceptualization, Qualitative Investigation, and Research Agenda204 cited
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    • 2024Consumer affinity as a key factor to mitigate reluctance to buy foreign products: The moderating role of organic and induced image to counteract negative communication campaigns and image crises8 cited