this work references cited by second hopReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1955A BEHAVIORAL MODEL OF RATIONAL CHOICE15,851 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1993The New Institutionalism in Organizational Analysis.8,261 cited
- 1979“Effective” Number of Parties3,449 cited
- 1970Concept Misformation in Comparative Politics3,315 cited
- 2001Deliberative democracy and beyond: liberals, critics, contestations2,710 cited
- 2005New Public Management Is Dead--Long Live Digital-Era Governance2,630 cited
- 1997Qualitative Research in Information Systems2,487 cited
- 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
- 2011Public management reform : a comparative analysis - new public management, governance, and the Neo-Weberian State1,736 cited
- 2014Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management1,565 cited
- 1989A Critical review of consumer satisfaction
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work