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Implementing Self-Service Technology To Gain Competitive Advantages

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References

2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
2002Understanding Service Convenience1,613 cited
2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
2002Implementing successful self-service technologies499 cited
1994Improving service quality in America: Lessons learned449 cited
2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes407 cited
2002Effects of personal control on adoption of self‐service technology innovations326 cited
2002The Influence of Communication Source and Mode on Consumer Adoption of Technological Innovations113 cited
2001Self-Service Technologies: What Do Customers Expect?92 cited

Cited by

2019Innovative framework for self-service kiosks: Integrating customer value knowledge52 cited
2018Analyzing customer satisfaction in self-service technology adopted in airports25 cited
2017Mobile Banking Services—Business Information Management with Mobile Payments19 cited

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