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Five styles of Customer Knowledge Management, and how smart companies put them into action
10 references·1 citing·40 second hop
Five styles of Customer Knowledge Management, and how smart companies put them into action (2002)Five styles of Customer Knowledge Managem…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …MANAGING CUSTOMER KNOWLEDGE (2000)MANAGING CUSTOMER KNOWLEDGECoevolving : At last, a way to make synergies work (2000)Coevolving : At last, a way t…Customer relationship leadership: a leadership and motivation model for the twenty‐first century business (1999)Customer relationship leaders…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The customer as co‐producer (1996)The customer as co‐producerThe Art of Case Study Research (1996)The Art of Case Study ResearchCreating Knowledge through Collaboration (1996)Creating Knowledge through Co…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Has a Customer Already Developed Your Next Product? (1978)Has a Customer Already Develo…Defining e‐services using a co‐design platform (2008)Defining e‐services using a c…The fifth discipline, the art and practice of the learning organization (1991)Leadership Challenge : How to Keep Getting Extraordinary Things Done in Organizations (1997)Managing the Professional Service Firm (1997)Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value (2002)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)Customer relationship management research (1992‐2002) (2005)Joint ventures: Theoretical and empirical perspectives (1988)Collaborate with your competitors and win (1989)A Dynamic Theory of Organizational Knowledge Creation (1994)Network Forms of Organization (1998)SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation (2000)Knowledge Management: An Organizational Capabilities Perspective (2001)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Organizational Learning: A Theory of Action Perspective (1997)A descriptive model of the consumer co-production process (2007)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Health Care Customer Value Cocreation Practice Styles (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)A resource‐based view of the firm (1984)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Five Misunderstandings About Case-Study Research (2004)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)Three‐dozen knowledge‐sharing barriers managers must consider (2005)Knowledge management in the public sector: stakeholder partnerships in the public policy development (2006)Managing User Involvement in Service Innovation (2003)What separates the winners from the losers in new food product development? (2003)Understanding the Elusive Black Box of Dynamic Capabilities (2011)Creating value in ecosystems: Crossing the chasm between knowledge and business ecosystems (2014)
this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods82,022 cited
  • 2004Firm resources and sustained competitive advantage38,159 cited
  • 1996The Art of Case Study Research15,860 cited
  • 1997Customer value: The next source for competitive advantage4,739 cited
  • 1996Creating Knowledge through Collaboration715 cited
  • 1996The customer as co‐producer426 cited
  • 2000Coevolving : At last, a way to make synergies work282 cited
  • 1999Customer relationship leadership: a leadership and motivation model for the twenty‐first century business218 cited
  • 1978Has a Customer Already Developed Your Next Product?119 cited
  • 2000MANAGING CUSTOMER KNOWLEDGE82 cited

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  • 2008Defining e‐services using a co‐design platform8 cited

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