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Customer Complaint Behaviour in Service
16 references·0 citing·40 second hop
Customer Complaint Behaviour in Service (2008)Customer Complaint Behaviour in ServiceEvolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Competing paradigms in qualitative research. (1994)Competing paradigms in qualit…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …The fifth discipline, the art and practice of the learning organization (1991)The fifth discipline, the art…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…The Structure of Scientific Revolutions (1963)The Structure of Scientific R…The critical incident technique. (1954)The critical incident techniq…Strategic Management and Marketing in the Service Sector (1984)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Determining Validity in Qualitative Inquiry (2000)The Nature of Theory in Information Systems1 (2006)Toward a Definition of Mixed Methods Research (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A circumplex model of affect. (1980)Culture's Consequences: International Differences in Work-Related Values. (1983)Motivation and Personality (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Subjective well-being: Three decades of progress. (1999)The weirdest people in the world? (2010)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The myopia of learning (1993)Psychological Safety and Learning Behavior in Work Teams (1999)Role congruity theory of prejudice toward female leaders. (2002)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Sample Size in Qualitative Interview Studies (2015)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1963The Structure of Scientific Revolutions35,276 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation21,977 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1991The fifth discipline, the art and practice of the learning organization20,050 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1994Competing paradigms in qualitative research.13,125 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1954The critical incident technique.8,184 cited

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1990
The Effect of a Market Orientation on Business Profitability
7,973 cited

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