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Patterns of Disruption in Retailing
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  • 2020Business model diversification and firm performance: A demand‐side perspective74 cited
  • 2008Business Model Innovation72 cited
  • 2018The proactive employee on the floor of the store and the impact on customer satisfaction64 cited
  • 2002Retailing and E-Tailing61 cited
  • 2006Web site performance measurement: promise and reality47 cited
  • 2003Internet Strategies for Established Retailers: Four New Zealand Case Studies

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45 cited
  • 2004A framework for the identification of electronic commerce design elements that enable trust within the small hotel industry41 cited