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Crisis behaviors as drivers of value co-creation transformation
16 references·0 citing·47 second hop
Crisis behaviors as drivers of value co-creation transformation (2021)Crisis behaviors as drivers of value co-c…Designing conceptual articles: four approaches (2020)Designing conceptual articles…How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework (2019)How to SHIFT Consumer Behavio…Digital transformation: A multidisciplinary reflection and research agenda (2019)Digital transformation: A mul…Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Crises and Crisis Management:…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Work Motivation in Organizational Behavior (2014)Work Motivation in Organizati…Transformative service research: An agenda for the future (2012)Transformative service resear…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Improvising Organizational Transformation Over Time: A Situated Change Perspective (1996)Improvising Organizational Tr…Shared Mental Models: Ideologies and Institutions (1994)Shared Mental Models: Ideolog…The dominant logic: A new linkage between diversity and performance (1986)The dominant logic: A new lin…An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Advances in Consumer Research (2025)The Structure of Scientific Revolutions (1963)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)The resource‐based view within the conversation of strategic management (1992)Capabilities, cognition, and inertia: evidence from digital imaging (2000)Entrepreneurship in the large corporation: a longitudinal study of how established firms create breakthrough inventions (2001)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)An Economic Theory of Democracy. (1958)Institutions, Institutional Change and Economic Performance (1990)Institutions, Institutional Change and Economic Performance (1991)Increasing Returns, Path Dependence, and the Study of Politics (2000)What Are Institutions? (2006)Political Ideology: Its Structure, Functions, and Elective Affinities (2008)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective (2021)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)A Coefficient of Agreement for Nominal Scales (1960)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change (2020)Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective (2020)Digital economy: An innovation driver for total factor productivity (2021)International Journal of Physical Distribution and Logistics Management (1990)The Uses of Argument (2003)Understanding Customer Experience Throughout the Customer Journey (2016)Conceptualising overtourism: A sustainability approach (2020)Guidelines for advancing theory and practice through bibliometric research (2022)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Economic Action and Social Structure: The Problem of Embeddedness (1985)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Service-dominant logic 2025 (2016)A design theory for systems that support emergent knowledge processes (2002)Action design research (2011)Action Design Research1 (2011)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2019Digital transformation: A multidisciplinary reflection and research agenda5,676 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 1986The dominant logic: A new linkage between diversity and performance2,859 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 2019How to SHIFT Consumer Behaviors to be More Sustainable: A Literature Review and Guiding Framework2,416 cited
  • 2020Designing conceptual articles: four approaches2,209 cited
  • 1994Shared Mental Models: Ideologies and Institutions2,193 cited
  • 1996Improvising Organizational Transformation Over Time: A Situated Change Perspective1,955 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2016Crises and Crisis Management: Integration, Interpretation, and Research Development1,337 cited

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  • 2014Work Motivation in Organizational Behavior1,197 cited
  • 2012Transformative service research: An agenda for the future996 cited
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