Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Electronic Customer Relationship Management

12 references·15 citing·35 second hop

FromToDepth

this work references cited by second hop

References

1987Developing Buyer-Seller Relationships9,139 cited
1978The New Science of Management Decision3,200 cited
1965Planning and Control Systems: A Framework for Analysis2,226 cited
2011A framework for management information systems1,456 cited
2001The Loyalty Effect1,406 cited
2002Avoid the four perils of CRM.699 cited
2001The Crm Handbook: A Business Guide to Customer Relationship Management432 cited
1991Relationship Marketing: Successful Strategies For The Age Of The Customer258 cited
2007Contextual perceived value?144 cited
2007Mobile customer relationship management: underlying issues and challenges85 cited
2007Do Mobile CRM Services Appeal to Loyalty Program Customers?36 cited
2005Enterprise resource planning: a review and a STOPE view27 cited

Cited by

2011Web 2.0 in the CRM domain: defining social CRM116 cited
2011Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms63 cited
2007Voids in the Current CRM Literature: Academic Literature Review and Classification (2000-2005)37 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2010Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments30 cited

2010Online banking in India: An approach to establish CRM26 cited

2006Managing Customer Relationships through Mobile Medium — Underlying Issues and Opportunities25 cited

2009People-driven processes in customer relationship management24 cited

2014Impact of e-CRM Implementation on Customer Loyalty, Customer Retention and Customer Profitability for Hoteliers along the Vaal Meander of South Africa24 cited

2018The Intelligence of E-CRM Applications and Approaches on Online Shopping Industry20 cited

2008Designing a Predictive Performance Measurement and Control System to Maximize Customer Relationship Management Success17 cited

2008Data mining tools: a CRM perspective12 cited

2010Perceived Compatibility and the Adoption of B2C E-Commerce by Non-buyers10 cited

2008A framework for electronic services system10 cited

2009Aligning supply chain management and new product development: a theoretical framework8 cited

2008The role of satisfaction and trust in mobile CRM activities7 cited