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The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude
16 references·0 citing·40 second hop
The Impact of Employees’ Perceived Customer Citizenship Behaviors on Organizational Citizenship Behaviors: The Mediating Roles of Employee Customer-orientation Attitude (2022)The Impact of Employees’ Perceived Custom…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…The Too-Much-of-a-Good-Thing Effect in Management (2011)The Too-Much-of-a-Good-Thing …Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Is Customer Participation in …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors (1997)Contact employees: Relationsh…Applications of structural equation modeling in marketing and consumer research: A review (1996)Applications of structural eq…Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors (1990)Transformational leader behav…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Attribution: Perceiving the Causes of Behavior (1987)Attribution: Perceiving the C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The psychology of interpersonal relations. (1958)The psychology of interperson…Alternative Ways of Assessing Model Fit (1992)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Self-Reports in Organizational Research: Problems and Prospects (1986)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The processes of causal attribution. (1973)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Role congruity theory of prejudice toward female leaders. (2002)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)On the Evaluation of Structural Equation Models (1988)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1958The psychology of interpersonal relations.13,448 cited
  • 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors5,622 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1987Attribution: Perceiving the Causes of Behavior3,713 cited
  • 1996Applications of structural equation modeling in marketing and consumer research: A review2,550 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2011The Too-Much-of-a-Good-Thing Effect in Management

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1,096 cited
  • 2010Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures1,084 cited
  • 1997Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors948 cited
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