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Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
16 references·6 citing·52 second hop
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this work references cited by second hop

References

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  • 2004Residents’ Attitudes toward Tourism Development: a Literature Review with Implications for Tourism Planning705 cited
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  • 2018Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach409 cited
  • 2013Towards green trust359 cited
  • 2019Road and transport infrastructure development and community support for tourism: The role of perceived benefits, and community satisfaction

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327 cited
  • 2014A Study of Experiential Quality, Perceived Value, Heritage Image, Experiential Satisfaction, and Behavioral Intentions for Heritage Tourists324 cited
  • 2010Towards green loyalty: driving from green perceived value, green satisfaction, and green trust300 cited
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    • 2023System Dynamics Analysis of the Relationship between Urban Transportation and Overall Citizen Satisfaction: A Case Study of Patras City, Greece9 cited
    • 2022Reputation of Public Organizations: What Dimensions Are Crucial?9 cited
    • 2025Exploring citizen satisfaction: balancing revenue generation and community engagement in municipal services4 cited