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The power of emotions: Leveraging user generated content for customer experience management
16 references·0 citing·49 second hop
The power of emotions: Leveraging user generated content for customer experience management (2022)The power of emotions: Leveraging user ge…Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Social Media's Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool? (2019)Social Media's Impact on the …Customer experience driven business model innovation (2019)Customer experience driven bu…Unstructured data in marketing (2018)Unstructured data in marketingThe allure of luxury brands’ social media activities: a uses and gratifications perspective (2018)The allure of luxury brands’ …Evaluating Sampling Methods for Content Analysis of Twitter Data (2018)Evaluating Sampling Methods f…Self-report captures 27 distinct categories of emotion bridged by continuous gradients (2017)Self-report captures 27 disti…Language-based personality: a new approach to personality in a digital world (2017)Language-based personality: a…What Scientists Who Study Emotion Agree About (2016)What Scientists Who Study Emo…The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods (2009)The Psychological Meaning of …Emotion Theory and Research: Highlights, Unanswered Questions, and Emerging Issues (2008)Emotion Theory and Research: …Understanding customer experience. (2007)Understanding customer experi…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Is love a “basic” emotion? (1996)Is love a “basic” emotion?A circumplex model of affect. (1980)A circumplex model of affect.The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective (2020)The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Good Day Sunshine: Stock Returns and the Weather (2003)Conflict, arousal, and curiosity. 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(1958)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Measuring emotion: The self-assessment manikin and the semantic differential (1994)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Three dimensions of emotion. (1954)The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding (1969)Affect, imagery, consciousness, Vol. 1: The positive affects. (1992)A Meta-Analysis of Compassion-Based Interventions: Current State of Knowledge and Future Directions (2017)Self-Transcendent Emotions and Their Social Functions: Compassion, Gratitude, and Awe Bind Us to Others Through Prosociality (2017)Facial Displays Are Tools for Social Influence (2018)The Satisfaction With Life Scale (1985)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Emotion semantics show both cultural variation and universal structure (2019)Uncovering the structure of self-regulation through data-driven ontology discovery (2019)Recognition of human emotions using EEG signals: A review (2021)Prospect Theory: An Analysis of Decision under Risk (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Prospect theory: An analysis of decision under risk (1988)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Digitalization driven retail business model innovation: Evaluation of past and avenues for future research trends (2022)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Designing conceptual articles: four approaches (2020)Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms (2022)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Critical service logic: making sense of value creation and co-creation (2012)
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References

  • 1980A circumplex model of affect.17,317 cited
  • 2009The Psychological Meaning of Words: LIWC and Computerized Text Analysis Methods6,078 cited
  • 1999The Role of Emotions in Marketing3,350 cited
  • 2007How to Sustain the Customer Experience:2,005 cited
  • 2007Understanding customer experience.1,295 cited
  • 2008Emotion Theory and Research: Highlights, Unanswered Questions, and Emerging Issues1,214 cited
  • 2020Customer experience: fundamental premises and implications for research1,095 cited
  • 2017Self-report captures 27 distinct categories of emotion bridged by continuous gradients894 cited
  • 2016What Scientists Who Study Emotion Agree About437 cited
  • 2019Customer experience driven business model innovation385 cited
  • 2018Unstructured data in marketing329 cited
  • 2017Language-based personality: a new approach to personality in a digital world276 cited
  • 1996Is love a “basic” emotion?172 cited
  • 2018Evaluating Sampling Methods for Content Analysis of Twitter Data130 cited
  • 2019Social Media's Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool?118 cited
  • 2018

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The allure of luxury brands’ social media activities: a uses and gratifications perspective
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