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Innovative Service Behaviors of Hotel Employees: An Internal Service Perspective
16 references·0 citing·49 second hop
Innovative Service Behaviors of Hotel Employees: An Internal Service Perspective (2022)Innovative Service Behaviors of Hotel Emp…European Journal of Business and Management (2017)European Journal of Business …Impact of Job Burnout on Satisfaction and Turnover Intention (2013)Impact of Job Burnout on Sati…Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices (2010)Linking Customer Interaction …Service quality, emotional satisfaction, and behavioural intentions (2009)Service quality, emotional sa…Assembling Fragments Into a Lens: A Review, Critique, and Proposed Research Agenda for the Organizational Work Climate Literature (2009)Assembling Fragments Into a L…A review of innovation research in tourism (2009)A review of innovation resear…Hospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Internal marketing issues and challenges (2003)Internal marketing issues and…Resistance to organizational change: the role of cognitive and affective processes (2001)Resistance to organizational …Innovative versus incremental new business services: Different keys for achieving success (2001)Innovative versus incremental…DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE. (1994)DETERMINANTS OF INNOVATIVE BE…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. 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(1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)The C-OAR-SE procedure for scale development in marketing (2002)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)The Behavioral Consequences of Service Quality (1996)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1996)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Innovation and Creativity in Organizations (2014)The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)Technological paradigms and technological trajectories (1982)The Managed Heart: Commercialization of Human Feeling (1984)Social media as a destination marketing tool: its use by national tourism organisations (2012)Smart technologies for personalized experiences: a case study in the hospitality domain (2015)Smart tourism destinations: ecosystems for tourism destination competitiveness (2016)Competitive Advantage: Creating and Sustaining Superior Performance (1985)PORTER, Competitive advantage, creating and sustaining superior performance (1985)Overcoming the Service Paradox in Manufacturing Companies (2005)Product services for a resource-efficient and circular economy – a review (2013)Diffusion of Innovations 1 (2019)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Corporate Governance and Sustainability Performance: Analysis of Triple Bottom Line Performance (2016)Flexibility and Resilience in Corporate Decision Making: A New Sustainability-Based Risk Management System in Uncertain Times (2021)Effect of Occupational Transfers on Employee Engagement in Private Universities in Western Kenya By IJISRT (2024)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,298 cited
  • 1994DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE.6,244 cited
  • 2017European Journal of Business and Management2,838 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,999 cited
  • 2009A review of innovation research in tourism1,589 cited
  • 2008Hospitality teams: Knowledge sharing and service innovation performance753 cited
  • 2001Innovative versus incremental new business services: Different keys for achieving success673 cited
  • 2009Assembling Fragments Into a Lens: A Review, Critique, and Proposed Research Agenda for the Organizational Work Climate Literature672 cited
  • 2010Linking Customer Interaction and Innovation: The Mediating Role of New Organizational Practices636 cited
  • 2003Internal marketing issues and challenges541 cited
  • 2009Service quality, emotional satisfaction, and behavioural intentions

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503 cited
  • 2001Resistance to organizational change: the role of cognitive and affective processes427 cited
  • 2013Impact of Job Burnout on Satisfaction and Turnover Intention425 cited
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