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Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility
16 references·1 citing·47 second hop
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services adopt…Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective (2011)Dynamics between the trust tr…Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Trust and Satisfaction, Two S…The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively (2008)The Influence of Website Char…The impact of Web quality and playfulness on user acceptance of online retailing (2007)The impact of Web quality and…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Value-based Adoption of Mobile Internet: An empirical investigation (2005)Value-based Adoption of Mobil…Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods (2004)Confidence Limits for the Ind…Brand Credibility, Brand Consideration, and Choice (2004)Brand Credibility, Brand Cons…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Influences of omnichannel integration and value congruence on customer patronage: the flow theory perspective (2023)Influences of omnichannel int…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A Paradigm for Developing Better Measures of Marketing 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(1988)An empirical examination of continuance intention of mobile payment services (2012)Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)
this work references cited by second hop

References

  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2005Value-based Adoption of Mobile Internet: An empirical investigation2,084 cited
  • 2004Brand Credibility, Brand Consideration, and Choice1,354 cited
  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited
  • 2008Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration988 cited
  • 2007The impact of Web quality and playfulness on user acceptance of online retailing971 cited
  • 2008The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively844 cited
  • 2011Dynamics between the trust transfer process and intention to use mobile payment services: A cross-environment perspective751 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited

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  • 2016Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store693 cited
  • 2011Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits679 cited
  • 2015Integrating Bricks with Clicks: Retailer-Level and Channel-Level Outcomes of Online–Offline Channel Integration670 cited
  • Cited by

    • 2023Influences of omnichannel integration and value congruence on customer patronage: the flow theory perspective10 cited