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Cited by

• 2002The viability of alternative call centre production models273 cited
• 2008Information and communication technologies, human capital, workplace organization and labour productivity: A comparative study based on firm-level data for Greece and Switzerland211 cited
• 2013Controlling the uncontrollable: ‘Agile’ teams and illusions of autonomy in creative work180 cited
• 2001An industrial organization economic supply chain approach for the construction industry: a review172 cited
• 2009HR flexibility and firm performance: analysis of a multi-level causal model147 cited
• 2005Toward a strategic human resource management model of high reliability organization performance136 cited
• 1995Service failure and recovery: Impact, attributes and process117 cited
• 2010Environmental dynamism, human resource flexibility, and firm performance: analysis of a multi-level causal model100 cited
• 2011Linking manufacturing flexibility to innovation performance in manufacturing plants100 cited
• 2005Organisational flexibility and HRM in the hotel industry: evidence from Australia94 cited
• 2006Life‐Cycle Flexibility: How to Measure and Improve the Innovative Capability in Turbulent Environments*90 cited
• 2012Job preferences and the intrinsic quality of work: the changing attitudes of British employees 1992–200686 cited
• 2011Human resources and SME performance in services: empirical evidence from the UK