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2. Guest Satisfaction and Restaurant Performance · Study

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Chapter2. Guest Satisfaction and Restaurant Performance

Sachin Gupta2019

Chapter2019

2. Guest Satisfaction and Restaurant Performance

Sachin Gupta · Edward W. McLaughlin · Miguel Ignacio Gomez

164 citations·0/0 files stored·Cornell University Press eBooks

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Customer Service Quality and Loyalty Culinary Culture and Tourism Patient Satisfaction in Healthcare

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References

1994Putting the Service-Profit Chain to Work 1994Measuring Customer Satisfaction for Strategic Management

Cited by

2010Electronic Meal Experience: A Content Analysis of Online Restaurant Comments 2016The impact of social media reviews on restaurant performance: The moderating role of excellence certificate 2020COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders 2012Customer loyalty marketing research: A comparative approach between hospitality and business journals 2021Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests 2016A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews 2020“How was your meal?” Examining customer experience using Google maps reviews 2020The Effects of Fast Food Restaurant Attributes on Customer Satisfaction, Revisit Intention, and Recommendation Using DINESERV Scale

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2003The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industryarticle · 2 shared references 2003Technology, service quality, and customer loyalty in hotels: Australian managerial perspectivesarticle · 2 shared references 1996Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedbackarticle · 2 shared references 2016The Myth and Reality of Hotel Brand and Food Quality: The Case of Hotel Restaurants in Malaysiaother · 2 shared references 2002Understanding Relationship Marketing Outcomesarticle · 1 shared reference 1996The value concept and relationship marketingarticle · 1 shared reference

Details

Year2019

Typechapter

Published2019-05-14

VenueCornell University Press eBooks

Languageen

Citations164

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.7591/9781501736520-005

openalex_workW4238920135

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