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The Development of a Measure for End-User Computing Support

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References

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1988The Measurement of End-User Computing Satisfaction2,448 cited
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1985A laboratory study of user characteristics and decision-making performance in end-user computing60 cited
1987Successful Implementation of End-User Computing59 cited
1987

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The Information Center Concept: A Normative Model and a Study of Six Installations

59 cited

Cited by

2008IT Service Climate: An Extension to IT Service Quality Research49 cited
1998An exploratory study of the influence of the IS function and organizational context on business process reengineering project initiatives40 cited
1999Empirically Testing the Relationship Between End‐User Computing Problems and Information Center Success Factors38 cited
2004User satisfaction with system,decision process,and outcome in GDSS based meeting: an experimental investigation35 cited
1998Beyond the information center: An instrument to measure end-user computing support from multiple sources28 cited
2003A Structural Analysis of the Significance of A Set of the Original Tqm Measurement Items in Information Systems Function23 cited
2000A model of end user attitudes and intentions toward alternative sources of support19 cited