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A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part II
16 references·0 citing·39 second hop
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part II (1997)A review of total quality management in p…Total Quality Management in the small business environment (1996)Total Quality Management in t…Self‐assessment (1996)Self‐assessmentTQM Self‐assessment in the UK (1994)TQM Self‐assessment in the UKMeasuring Performance for Business Results (1994)Measuring Performance for Bus…Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?) (1993)Why Improving Quality Doesn't…Total quality management—the critical success factors (1993)Total quality management—the …The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective (1993)The 1993 State of U.S. Total …Building a learning organization. (1993)Building a learning organizat…Achieving the Organizational Change Necessary for Successful TQM (1993)Achieving the Organizational …The new boundaries of the "boundaryless" company. (1992)The new boundaries of the "bo…Quality costing for total quality management (1992)Quality costing for total qua…Quality Costing (1991)Quality CostingMaking total quality work: Aligning organizational processes, performance measures, and stakeholders (1991)Making total quality work: Al…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Single Source Qualification (1988)Single Source QualificationQuality Is More than Making a Good Product (1983)Quality Is More than Making a…Coefficient Alpha and the Internal Structure of Tests (1951)A framework for quality management research and an associated measurement instrument (1994)Total quality management as competitive advantage: A review and empirical study (1995)Arcs of integration: an international study of supply chain strategies (2001)Quality-Control Handbook. (1952)Out of the Crisis (1982)Internal marketing: a review and some interdisciplinary research challenges (1995)Relationships between the EFQM model criteria: a study in Spanish universities (2005)The relationships between soft-hard TQM factors and key business results (2013)Zero defections: quality comes to services. (1990)Advances in Services Marketing and Management (1995)Managing Information about Processes (1995)A comparison of question scales used for measuring customer satisfaction (1996)An investigation of the relationship between public transport performance and destination satisfaction (2007)Total quality control (1961)Principles of Marketing (1972)Quality cost measurement under activity‐based costing (1998)Cost of quality in Dubai: An analytical case study of residential construction projects (2008)A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development (2010)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Quality models in an SME context (2000)What is (or should be) the difference between competency modeling and traditional job analysis? (2008)Measuring Stakeholder Integration: Knowledge, Interaction and Adaptational Behavior Dimensions (2009)Time-Series Modeling for Statistical Process Control (1988)The dynamics of continuous improvement (1996)Implementation of total quality management : an empirical study of Chinese manufacturing firms (2001)Marketing's role in product and service quality (1988)Understanding Customer Quality Requirements (1999)Perceived service quality (2007)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)A framework of sustainable supply chain management: moving toward new theory (2008)ORGANIZATIONS UNFETTERED: ORGANIZATIONAL FORM IN AN INFORMATION- INTENSIVE ECONOMY. (2001)Analyzing alternatives in reverse logistics for end-of-life computers: ANP and balanced scorecard approach (2005)Do General Managerial Skills Spur Innovation? (2017)Moving from performance measurement to performance management (2002)A performance measurement paradigm for integrating strategy formulation: A review of systems and frameworks (2005)Lessons learned from performance management systems implementations (2009)
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References

  • 1993Building a learning organization.2,498 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1993Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)259 cited
  • 1983Quality Is More than Making a Good Product252 cited
  • 1992The new boundaries of the "boundaryless" company.233 cited
  • 1993Total quality management—the critical success factors220 cited
  • 1994Measuring Performance for Business Results179 cited
  • 1992Quality costing for total quality management157 cited
  • 1991Making total quality work: Aligning organizational processes, performance measures, and stakeholders147 cited
  • 1993The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective112 cited
  • 1996Total Quality Management in the small business environment111 cited
  • 1996Self‐assessment109 cited
  • 1988Single Source Qualification92 cited
  • 1991Quality Costing66 cited
  • 1993Achieving the Organizational Change Necessary for Successful TQM58 cited
  • 1994TQM Self‐assessment in the UK

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