Cultural Intelligence

Soon Ang · Kok‐Yee Ng · Thomas Rockstuhl

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International Student and Expatriate Challenges Cultural Differences and Values Global and Cross-Cultural Management

Abstract

Cultural intelligence (CQ) refers to an individual’s capability to function effectively in situations characterized by cultural diversity. Unlike many cultural competency models that are developed inductively, CQ offers a theoretically derived and comprehensive framework based on the theory of multiple loci of intelligence. CQ comprises four factors – metacognitive, cognitive, motivational, and behavioral CQ. Since our review in 2011, there has been much theoretical and methodological advancement. In this chapter, we provide a comprehensive and up-to-date review of research on CQ, with a focus on these recent developments. They include an expanded conceptualization of CQ with more granular subdimensions; a new performance-based measure of CQ to complement report-based assessments; and a broader nomological network at the individual, dyadic, team, and firm level of analyses. We conclude with ideas for future research, and suggest ways to leverage on emerging technologies to advance the conceptualization, measurement, and applications of CQ.

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References

1993Handbook of industrial and organizational psychology 1998The validity and utility of selection methods in personnel psychology: Practical and theoretical implications of 85 years of research findings.2007Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance 1993The intelligence of emotional intelligence 2003Cultural Intelligence 2010Emotional intelligence: An integrative meta-analysis and cascading model.2014Language and Culture 1982Sojourner adjustment.

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